Peer Support Specialist Jobs

About The Position

Requirements

• High school diploma or GED preferred; equivalent relevant experience may be considered.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to interact respectfully with individuals from diverse backgrounds and with varying needs.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Dependability, sound judgment, patience, and ability to remain calm under pressure.
• Basic computer skills, including email, electronic documentation, and data entry.
• Ability to follow written procedures, maintain accurate records, and communicate concerns promptly.
• Ability to work the assigned schedule and complete required training.
• Ability to perform front desk duties and remain attentive throughout an assigned shift.
• Ability to use a computer, telephone, and standard office equipment.
• Ability to move throughout the community as needed to perform job responsibilities.
• Ability to respond appropriately to routine operational concerns and emergencies within the scope of the position.

Nice To Haves

• Experience in customer service, peer support, resident services, community outreach, supportive housing, behavioral health, or a related field.
• Peer Support Specialist certification or willingness to pursue applicable training, if required for assigned duties.
• Lived experience with recovery, housing instability, or navigating community support systems may be valued when shared voluntarily and relevant to the role.
• Experience working with individuals experiencing behavioral health challenges, substance use concerns, or complex social service needs.
• Training or experience in trauma-informed care, conflict de-escalation, mental health first aid, or crisis response.
• Familiarity with community resources and supportive housing programs.

Responsibilities

• Welcome residents, visitors, service providers, and community partners professionally and courteously.
• Monitor the front desk and follow visitor check-in and building access procedures.
• Answer incoming calls, direct inquiries, take messages, and relay information to appropriate staff.
• Maintain accurate front desk logs, visitor records, incident reports, shift reports, and other required documentation.
• Communicate operational updates to supervisors and incoming staff.
• Maintain an organized, professional, and welcoming reception area.
• Follow confidentiality, documentation, and information-sharing procedures.
• Build respectful relationships with residents while maintaining professional boundaries.
• Use empathy, active listening, encouragement, and a nonjudgmental approach when engaging with residents.
• Help residents identify community resources and connect with appropriate supportive service providers.
• Encourage participation in wellness activities, community meetings, and resident programs.
• Support residents in identifying practical next steps toward personal stability and independence.
• Recognize when residents may need additional assistance and communicate concerns to the appropriate case manager, supervisor, or service provider.
• Promote a trauma-informed, person-centered, and culturally responsive environment.
• Coordinate with onsite case managers, healthcare providers, behavioral health partners, and other approved service providers as appropriate.
• Direct residents to scheduled appointments, service locations, and available resources.
• Share resident concerns through approved communication channels and in accordance with applicable consent requirements.
• Support referrals and follow-up efforts as directed by the supervisor.
• Reinforce housing stability, resident wellness, and community engagement without taking on responsibilities outside the position’s scope.
• Follow building access, visitor management, emergency response, and incident reporting procedures.
• Remain alert to safety concerns and promptly notify designated Security personnel or supervisors of incidents.
• Contact emergency services when necessary according to established protocols.
• Document incidents factually and objectively.
• Maintain composure during difficult interactions and use verbal de-escalation techniques when appropriate.
• Do not physically intervene in resident altercations unless specifically authorized and trained under applicable policy and law.
• Recognize that peer support and front desk duties do not replace required onsite Security coverage.
• Distribute resident notices and communicate approved community information.
• Support resident activities, meetings, and special events as assigned.
• Report facility concerns, maintenance needs, and common-area issues to appropriate staff.
• Follow CASA policies, Kings Ridge procedures, confidentiality requirements, and supervisory direction.
• Complete required training and participate in staff meetings as assigned.