Patient Representative Jobs

About The Position

Requirements

• One year of medical office or equivalent experience.
• High school education or equivalent.
• Intermediate knowledge of Microsoft Word, Outlook, and Excel.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including courtesy, tact, and professionalism.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Attention to detail.
• Ability to exercise good judgment when handling sensitive and personal information.
• Correctable vision to 20/20 and hearing in the normal range for telephone contacts.
• Ability to sit for long periods and to stoop, bend, stretch for files and supplies, and operate a computer keyboard.

Nice To Haves

• Completion of a postsecondary education program in Medical Office Administration.
• Knowledge of medical terminology and patient billing.

Responsibilities

• Access patient records and update payment and medical insurance information.
• Process patient payments and refunds.
• Identify and correct medical coding mistakes, typing errors, patient underpayments, and overpayments.
• Create payment plans based on patients’ monthly income and financial obligations.
• Contact medical insurance providers to verify treatment coverage.
• Answer patients’ questions in person and by phone about unsettled bills, reimbursements, and billing discrepancies.
• Contact patients by phone or mail about overdue balances.
• Contact collection agencies or attorneys to initiate collection of delinquent accounts.
• Assist patients with financial assistance applications and determine eligibility.
• Use time and resources consistently and effectively.
• Attend training events and maintain required competency.
• Support compliance and accreditation efforts as assigned, including OSHA and HIPAA.
• Implement the organization’s mission and approved policies, protocols, and procedures.
• Serve on committees and work groups upon request.
• Perform other duties as assigned.