Patient Access Representative | Kalispell Clinics | PRN Status

Logan Health•Kalispell, MT

3d•Onsite

About The Position

We’re hiring a PRN (Casual / As-Needed) Patient Access Representative to support one of our Kalispell-area clinics. This role is ideal for someone with a background in customer service, front office, administrative support, or hospitality who wants great work–life balance while making a real difference in patients’ experiences. As a Patient Access Representative, you are the first impression. You’ll be the welcoming face and friendly voice patients see when they arrive—setting the tone for a positive, supportive visit from the very start. You’ll help patients feel comfortable, informed, and cared for while keeping clinic operations running smoothly.

Requirements

Minimum of 1 year of customer service preferred
Experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, or medical assisting preferred
Comfortable using computers, Microsoft Office, and learning new software
Strong verbal and written communication skills
Excellent interpersonal, organizational, and critical-thinking skills
Ability to work independently while also being a strong team player

Responsibilities

Greet patients warmly and professionally—making them feel welcomed and valued
Collect, verify, and update patient demographic and insurance information
Prioritize patient registrations based on acuity and clinic workflow
Verify insurance eligibility and benefits using verification software
Explain out-of-pocket costs clearly and compassionately
Collect and process payments in accordance with policies
Identify self-pay patients and refer them to financial counseling as needed
Maintain working knowledge of Medicare, Medicaid, and commercial insurance plans
Support clinic operations with general administrative assistance
Communicate opportunities for service improvements to leadership
Take pride in accuracy, productivity, and delivering exceptional customer service