PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - PLANK RD

Froedtert • Wauwatosa, WI

45d • Onsite

About The Position

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front-of-house, patient-facing needs. The representative proactively greets patients and visitors and creates a helpful, positive, welcoming, and friendly experience. The role provides outstanding customer service in person and by phone.

The position is onsite at the CP-Tosa Health Center facility in Wauwatosa, Wisconsin, with a 0.9 FTE and 36 standard hours on Shift 1.

Requirements

• At least one year of experience as a receptionist or assistant, or in a customer service field.
• Effective oral and written communication skills.
• Ability to multitask.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

• Previous experience in a healthcare setting.
• High school diploma or equivalent.
• Knowledge of medical terminology and EpicCare.

Responsibilities

• Proactively greet patients and visitors and create a helpful, positive, welcoming, and friendly patient experience.
• Provide outstanding customer service in person and on the phone.

Benefits

• Paid time off.
• Career Pathways and Career Tuition Assistance.
• CEU opportunities.
• Academic partnership with the Medical College of Wisconsin.
• Referral bonuses.
• 403(b) retirement plan.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability insurance.
• Free workplace clinics.
• Employee Assistance Programs.
• Adoption assistance.
• Healthy Contributions.
• Care@Work.
• Moving assistance.
• Discounts on gym memberships, travel, and other work-life benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED