Front Desk Patient Services Representative
MERCY HEALTH SERVICES INC • Franklin, TN52d • Onsite
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Front Desk Patient Services Representative
MERCY HEALTH SERVICES INC•Franklin, TN
•Onsite
About The Position
Mercy Community Healthcare is looking for an energetic, self-motivated Front Desk Associate in Franklin, with a passion for making a difference in the lives of those we serve in our community. The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination. The Front Desk Associate sets the tone for the patient or guest's experience at Mercy.
Requirements
- High School Diploma or GED required.
- Demonstrated ability to use MS Office - Word, Excel, PowerPoint.
- Organizational skills including task prioritization and time management.
- Excellent communication both on the phone and in person.
- Provide outstanding customer service and leverage interpersonal skills to meet the needs of patients.
- Dedication to teamwork.
- Consistent dependability and personal initiative.
Nice To Haves
- 2-3 years' experience in a high-volume office doing data entry and medical office management preferred.
- Bilingual in Spanish and English highly preferred
Responsibilities
- Making a great first impression when you greet our patients.
- Collecting appropriate information and data.
- Verifying insurance coverage including but not limited to copay/deductible payments.
- Collecting appropriate payments.
- Directing patients to the appropriate area of the clinic.
- Scheduling appointments.
- Answering phones.
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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