Patient Representative Jobs

About The Position

Requirements

• High School Diploma or GED Required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Associates Degree preferred
• 1 year laboratory experience (Preferred)
• 1 year customer service experience (Preferred)

Responsibilities

• Utilizes excellent customer service skills at all times
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients
• Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems.
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.
• Assists with client billing. Communicates price changes to clients.
• Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team
• Assists with orientation and training of personnel and students.
• Participates and attends meetings as required and/or assigned.
• Performs other related duties as assigned or requested

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.