Community Health Worker/Patient Navigator
Family Health Center • Worcester, MA56d • $21 - $27
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Community Health Worker/Patient Navigator
Family Health Center•Worcester, MA
•$21 - $27
About The Position
The Community Health Worker/Patient Navigator supports Primary Care Teams with programs, initiatives, and daily operations that promote quality patient care and improve community health outcomes. As part of the population health team, the CHW conducts outreach, identifies and recruits patients, and supports their engagement in care and care management services. The role also provides patient education and advocacy to help patients access FHCW services, and coordinates referrals to external services. The CHW supports patient follow-up and reminders, identifies barriers to care, documents services, and helps meet program requirements. The role includes collecting and analyzing project data in coordination with data management staff, explaining services to patients, coordinating treatment plans, and facilitating referrals through applicable tools. The CHW advocates for patients with transportation, interpretation, health insurance, and access to FHCW services, and serves as an organized communication hub across departments.
Requirements
- High school diploma or GED required.
- At least two years of relevant work experience or college-level internship experience required.
- Demonstrated ability to conduct patient interviews and coordinate and collaborate with internal services and external community partners.
- Bilingual in English and another language appropriate to the FHCW patient population.
- Community Health Worker Core Training required within the first year of employment.
Nice To Haves
- Bachelor’s degree preferred.
- Community Health Worker or Medical Interpreter certificate of completion preferred.
Responsibilities
- Support the care team with patient follow-up and reminders, and address barriers to care.
- Document services as required and assist in meeting program requirements.
- Collect and analyze project-related data and work with data management staff on data collection.
- Conduct outreach and meet with patients to explain services and coordinate treatment plans.
- Facilitate patient referrals using Healthify, E-referral, Community Help, and other applicable tools.
- Advocate for patients regarding transportation, interpretation, health insurance, and FHCW services.
- Coordinate information across multiple departments using strong organizational and communication skills.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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