Patient Navigator/Patient Representative - White Plains
About The Position
A Patient Navigator/Patient Representative is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.
Requirements
- Minimum Education Requirement: High School diploma/GED
- Minimum Work Related Experience: 2-4 years
- Bilingual preferred (orally and written)
Responsibilities
- Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
- Identify and assist individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home
- Serves as an advocate for the clients, provides assistance and/or referrals and to obtain other essential support services. Establish relationships with community health and human services providers
- Communicates effectively with team members and patients all aspects of service
- Responsible for telephone and mail contact with patients
- Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
- Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
- Verifies all insurance and sets fees based on the sliding scale fee
- Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services
- Provides basic health information and education
- Provides follow up to determine if services were received, track referrals to ensure patient access and support patients in overcoming barriers to care
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development, Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
