Patient Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

Nice To Haves

• medical office experience preferred
• Epic experience preferred

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintain a clean and safe work environment.
• Other duties as assigned.

Benefits

• medical
• dental
• vision
• life and AD&D insurance
• long and short term disability
• 401k program with company match
• profit sharing
• wellness program
• health savings accounts
• flexible savings accounts
• ID protection plan
• accident, critical illness and hospital benefits
• paid holidays
• paid time off