Associate Patient Care Coordinator

UnitedHealth Group • Lake Success, NY

1d • Onsite

About The Position

Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join their team in Lake Success, NY. Optum is a clinician-led care organization focused on changing how clinicians work and live, and making healthcare better for everyone. As a member of the Optum Care Delivery team, the Associate Patient Care Coordinator will have access to clinical resources, data, and support from a global organization to help patients live healthier lives. The role offers an exceptional career path and empowers employees to live their best life at work and at home, contributing new practice ideas to improve care. Optum Dermatology has an immediate opening for this friendly, patient-focused, and detailed-oriented individual. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the organization's vision and mission, delivering excellent customer service, adhering to Lean processes, and supporting teams in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to abide by Optum guidelines including being on time for shift

Nice To Haves

• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology
• 1 + years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to be empathetic and kind towards patients
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient’s demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Check In and Check Out patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Assists with other tasks as assigned
• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Assure the continuity of care through scheduling and tracking systems
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to be cross trained
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees