Associate Patient Care Coordinator
UnitedHealth Group•Henderson, NV
•$16 - $29•Onsite
About The Position
The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Requirements
- High School Diploma/GED
- 1+ years of Customer Service experience
- 1+ years of experience working with computers and computer programs
- Access to reliable transportation during work hours for job-related tasks
Nice To Haves
- 1+ years of experience in a health care setting
- 1+ years of experience with insurance programs and basic managed care principles such as referrals and prior authorization
- Knowledge/understanding of CPT/ICD-10 coding
- Ability to work in an office setting with patient contact during shift
- Excellent communication skills and phone etiquette
Responsibilities
- Provide exceptional service to all customers
- Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in EPIC and update as necessary
- Collect appropriate co-pays and adhere to all policies
- Schedule appointments as necessary, verifying correct visit type and primary care provider
- Responsible for waiting room management cleanliness, communicating pertinent information to patients and ensuring all patients have been assisted
- Work with back office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
Benefits
- Paid Time Off
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account
- Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
