Associate Patient Care Coordinator

UnitedHealth Group•Edmonds, WA

13d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator is an integral member of the care team and the first point of contact for people contacting the provider’s practice. The role organizes daily practice activities and paperwork, completes established processes and protocols, and works cooperatively with care team members to support the organization’s mission, provide excellent customer service, and follow Lean processes. The coordinator also supports financial, clinical, and service goals. The position works 40 hours per week, Monday through Friday, on an eight-hour shift scheduled between 8:00 a.m. and 5:00 p.m. Hours may change according to business needs. The role serves two locations in Edmonds and Everett, Washington, and requires the ability to travel between them and cover other offices as needed. The position requires a high school diploma or GED, at least one year of computer proficiency, and at least one year of customer service or healthcare experience. Experience with Epic EMR, inbound and outbound calls, and medical-office duties is preferred. The hourly pay range is $16 to $29, based on factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to travel to both listed locations in Edmonds and Everett, Washington.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively with a diverse team.
Strong organizational and time-management skills.
Ability to work independently or in a team setting as directed.
Ability to exercise good judgment and accountability.
Demonstrated ability to work well with healthcare providers and the clinical team.
Ability to multitask and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.
Ability to pass a drug test before beginning employment.

Nice To Haves

At least 1 year of working knowledge of Epic EMR software.
Experience taking inbound and making outbound calls.
At least 1 year of experience in a medical-office position performing duties such as scheduling appointments, checking patients in and out, and insurance verification, or healthcare experience.

Responsibilities

Greet customers in the practice and provide instructions or directions by phone and in person.
Obtain accurate, up-to-date patient information, including name, address, and insurance information.
Verify insurance on the date of service.
Follow Optum Medical payment security policies and procedures.
Answer incoming calls courteously and promptly, direct calls, and take messages.
Maintain a work queue and complete pending actions, such as insurance eligibility checks.
Obtain patient signatures for required documents.
Upload valid government-issued state identification and patient insurance cards.
Schedule and coordinate patient appointments as directed.
Maintain an organized, clean, and uncluttered work area.
Prepare accurate documentation and records as directed or needed for patient care.
Meet or exceed performance measures established by the Practice Management Department.
Follow established policies and procedures for the position.
Participate and contribute in a team-based environment, maintaining a team-supportive attendance record.
Deliver quality customer service consistent with Optum’s efforts to become a High-Performance Organization.
Follow OSHA/WISHA guidelines, including use of personal protective equipment, and comply with HIPAA regulations.
Adapt and perform effectively in a continuously changing environment and occasional difficult situations.
Travel between the listed locations and cover other offices as needed.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
8 paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
401(k) contribution, subject to eligibility requirements.
Comprehensive benefits package, subject to eligibility requirements.