Patient Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Ability to follow detailed clinical protocols and safety guidelines.
• Excellent interpersonal and communication skills.
• Strong attention to detail and documentation accuracy.
• Basic proficiency with computers and electronic health records.
• Reliable transportation to and from the clinic.
• Ability to build trust-based relationships with psychiatrists and community providers and translate those relationships into consistent patient referrals for TMS and Spravato.
• Compassionate, patient-centered approach; ability to remain calm and supportive in stressful situations; dependability and punctuality; professional demeanor; and a team-oriented willingness to learn.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Healthcare, psychology, neuroscience, or certified medical assisting background preferred.
• Prior experience in a mental health or medical setting is highly desirable.

Responsibilities

• Administer TMS and Spravato treatments according to physician orders and established protocols.
• Monitor patients during and after treatment for safety and side effects; assist with pre- and post-treatment assessments.
• Provide emotional support and reassurance to patients throughout their treatment course.
• Guide patients through intake, treatment, and follow-up phases for TMS and Esketamine therapy.
• Educate patients about treatment processes, expectations, and safety protocols.
• Document treatment sessions and ensure required clinical documentation is completed and filed accurately in the electronic health record.
• Maintain cleanliness and safety of treatment rooms and equipment.
• Report technical issues, patient concerns, protocol deviations, daily patient updates, safety observations, and compliance concerns to the supervising provider or clinical team.
• Assist with administrative tasks, including patient check-in, collecting co-pays, and scheduling appointments.
• Gather insurance information and verify coverage for TMS and Spravato.
• Help initiate and follow up on pre-authorizations in collaboration with the billing team.
• Support clinic flow by coordinating room readiness and daily schedules.

Benefits

• This is a non-benefits-eligible position. PRN team members are not eligible for health insurance, dental insurance, life insurance, 401(k), 401(k) matching, or paid time off.