Patient Coordinator

Lifepoint Health•Holyoke, MA

37d•Onsite

About The Position

At Valley Springs Behavioral Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. Our programs offer customized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation or orthopedic injury.

Requirements

High School Diploma required.
Two years of experience in a psychiatric healthcare setting required.
CPR certification required within 30 days of employment and prior to any patient contact.
De-escalation certification required within 30 days of employment and prior to any patient contact.
Trauma Informed Care training required within 30 days of employment and prior to any patient contact.
Dialectical Behavior Therapy (DBT) training required within 90 days of employment.
Knowledge in behavioral health care.
Strong leadership and organizational skills.
Ability to work collaboratively with a diverse team of healthcare professionals.
Excellent communication and interpersonal skills.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).
Skilled in the application of policies and procedures.

Nice To Haves

Associate’s degree in psychology, social work, or related field preferred.

Responsibilities

Understands patient treatment plans and guides staff in responding appropriately to treatment interventions, including training on effective de-escalation techniques.
Consistently maintains a trauma-informed and patient centered approach, using DBT and other therapeutic skills to engage with patients.
Encourages patients to engage in healthy behaviors, including participation in groups and performing activities of daily living.
Employs principles of communication, interviewing techniques, problem-solving and crisis intervention when performing psychotherapeutic interventions based on plan of care.
Oversee the safety and stability of the milieu by performing patient checks, monitoring safety risks and contraband, and assessing changes in patient condition.
Demonstrates strong milieu management skills that foster a positive and therapeutic patient experience.
Adheres to policies and procedures that ensure a safe, clean, and therapeutic environment.
Reports all patient medical changes promptly to the Registered Nurse.
Maintains strict confidentiality and consistently complies with HIPAA regulations.
Conducts safety checks and participates in safety codes in collaboration with Environmental Care leadership to support a secure environment.
Attends supervisory meetings, in-services, and scheduled trainings, maintaining current knowledge of fire, safety, and disaster procedures.
Facilitates or cofacilitates psychoeducational and therapeutic activity groups using approved materials and trains BHTs to deliver the same content effectively.
Provides patient observations and feedback to the interdisciplinary treatment team to support the development and modification of treatment plans.
Serves as a preceptor for new clinical staff and BHTs, providing training on program schedules and the behavioral management system used across all groups.
Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
Other duties as assigned.