Patient Accommodations Coordinator Part Time Nights

BHS•Louisville, KY

1d•Onsite

About The Position

This is a part-time position requiring 12 weekly hours, with a night shift schedule of one 12-hour shift per week, from 6:15 PM to 6:45 AM. The role also requires working holidays and weekends. The primary function is to ensure all reservations and pre-certification information are obtained for scheduled admissions. This includes coordinating reservations for all patients entering the hospital, assigning patient rooms for medical/surgical and monitored step-down units, and coordinating bed assignments with various specialized units such as Behavioral Health, Rehab, Mother/Baby, Palliative Care, Pediatrics, and Critical Care. The role also involves obtaining pre-certifications for scheduled admissions prior to the patient's arrival, verifying insurance coverage, and copay/deductible amounts to support up-front cash collection initiatives.

Requirements

High school diploma or equivalent preferred.
Experience in patient registration procedures.
Knowledge of medical terminology.
Experience in medical office functions.
Proficiency in Excel and Microsoft applications.
Computer keyboard experience.
Ability to communicate effectively with patients, families, hospital personnel, physicians, and other customers.
Must always display a courteous and helpful attitude toward patients, public, and fellow employees.
Must maintain a positive working relationship with all departments, floors, and doctors' offices.
Must maintain composure when under pressure due to a shortage of beds.
Must be experienced in the use of various office machines.
Must type 45 wpm.
Must exhibit good telephone skills.

Nice To Haves

Prior work experience with insurance verification.

Responsibilities

Identifies all insurances requiring authorization and obtains the authorization prior to patient admission.
Utilizes fax, telephone, and online sources to gather necessary information.
Records information for staff use in collection action in Excel spreadsheets and Alternative.
Coordinates with the surgery schedule for the admission of surgery patients as observation or In-patient, ensuring pre-certs and insurance verification are complete.
Assigns beds and places patients on appropriate units following established guidelines based on patient need, utilizing Patient Tracking and Pre-admit Tracking software systems to communicate bed needs and assignments.
Prioritizes beds for assignment in coordination with department management, house manager, and based on patient medical needs.
Documents room assignments on patient room assignment log and maintains accurate transfer documentation, coordinating patient transfers.
Coordinates courtesy discharges for distribution to nursing units.
Updates Alternative with patient status (OBS vs. IP) changes/corrections received from Case Management (CCP) staff for accurate billing of accounts.
Notifies cashier/financial counseling of ‘self pay’ patients for financial arrangements to be made prior to admission.