Patient Care Assistant Jobs

About The Position

Requirements

• Two years of experience in customer service or a related role.
• Strong communication and interpersonal skills, both in person and over the phone.
• A compassionate, professional approach to patient care and customer service.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with Microsoft Outlook, Word, and Excel, along with keyboarding and ten-key skills.
• Availability from 8 a.m. to 5 p.m. Monday and Thursday.

Nice To Haves

• Clinical or outpatient experience, including experience as a CNA, medical assistant, or EMT; this experience is valuable but not required, and training is available for the right candidate.

Responsibilities

• Serve as a point of contact for patients by responding to questions, phone calls, messages, and other requests in a timely and professional manner.
• Coordinate medication requests and communicate with patients, pharmacies, and the physician as directed; route clinical questions and medication decisions to the appropriate licensed provider.
• Schedule and coordinate appointments, procedures, and tests, and help patients understand next steps as directed by the physician.
• Communicate appropriate procedure information to the prior authorization team.
• Prepare for patient visits by reviewing charts and ensuring the physician has relevant records, lab results, and imaging.
• Escort patients to exam rooms, obtain medical histories and chief complaints, and measure and record vital signs.
• Prepare exam rooms and assist the physician with minor office procedures as directed.
• Communicate provider instructions and results to patients and coordinate follow-up care as directed.
• Document patient information and communications accurately, and help maintain organized records.
• Keep exam rooms and clinical areas clean, stocked, and ready for patient care.
• Work collaboratively with the physician and clinical team to support an efficient, positive patient experience.
• Travel to other Revere Health clinics within Utah County as needed.
• Perform other duties as assigned.