Patient Care Assistant - FT - Interventional Spine and Pain - Salem

Revere Health•Spanish Fork, UT

About The Position

Revere Health is seeking a compassionate, organized, and detail-oriented Patient Care Assistant for its Interventional Spine and Pain Team. The Patient Care Assistant is a key point of contact for patients and helps coordinate care before, during, and after appointments and procedures. The role handles patient questions and messages, coordinates medication requests and procedure scheduling, and supports the physician and clinical team with day-to-day patient care. It is suited to someone who enjoys building relationships, solving problems, and helping patients feel informed and supported. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and may require travel to other Revere Health clinics within Utah County.

Requirements

Two years of experience in customer service or a related role.
Strong communication and interpersonal skills, in person and over the phone.
A compassionate, professional approach to patient care and customer service.
Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Problem-solving and critical-thinking skills.
Ability to work independently and collaboratively as part of a team.
Familiarity with Microsoft Outlook, Word, and Excel, along with keyboarding and ten-key skills.
Availability to work 8:00 a.m. to 5:00 p.m., Monday through Friday.

Nice To Haves

Clinical or outpatient experience, including experience as a CNA, medical assistant, or EMT; this experience is valuable but not required.

Responsibilities

Respond to patient questions, phone calls, messages, and other requests promptly and professionally.
Coordinate medication requests and communicate with patients, pharmacies, and the physician as directed; route clinical questions and medication decisions to an appropriate licensed provider.
Schedule and coordinate appointments, procedures, and tests, and help patients understand next steps as directed by the physician.
Communicate relevant procedure information to the prior authorization team.
Review charts before patient visits and ensure the physician has relevant records, lab results, and imaging.
Escort patients to exam rooms, obtain medical histories and chief complaints, and measure and record vital signs.
Prepare exam rooms and assist the physician with minor office procedures as directed.
Communicate provider instructions and results to patients and coordinate follow-up care as directed.
Document patient information and communications accurately and help maintain organized records.
Keep exam rooms and clinical areas clean, stocked, and ready for patient care.
Collaborate with the physician and clinical team to support an efficient, positive patient experience.
Travel to other Revere Health clinics within Utah County as needed.
Perform other duties as assigned.