Assistant Patient Care Manager (RN) - Plastic Surgery - Full Time (8 Hour)

Stanford Health Care•Palo Alto, CA

About The Position

Stanford Health Care is seeking an Assistant Patient Care Manager (APCM) to support clinical management and administrative coordination for its Plastic & Reconstructive Surgery ambulatory specialty practice. The service includes reconstruction, aesthetics, craniofacial care, oral and maxillofacial surgery, and dental/oral medicine. The APCM supports the Patient Care Manager in achieving service goals and objectives and serves as a resource for staff and a representative of the Patient Care Manager. The role combines clinical and administrative responsibilities, typically including supervision of patient care staff and operations for an assigned shift and/or coordination of administrative functions. The APCM ensures consistent implementation and monitoring of organizational policies and standards of care, and provides timely information and feedback to the Patient Care Manager. The role works collaboratively with surgeons, advanced practice providers, nurses, patient care coordinators, surgery schedulers, and administrative teams to support coordinated patient care. It contributes to access, clinic workflow, care coordination, operational improvement, staff development, and a positive patient experience. Leadership development opportunities include mentorship, professional development, operational improvement initiatives, and strategic projects. Leadership positions are eligible to participate in Stanford Health Care’s Annual Incentive Plan. The position requires a Bachelor’s Degree in Nursing from an accredited college or university, at least two years of progressively responsible and directly related work experience, and an RN license in a state or compact state. The job posting highlights prior leadership or supervisory experience and ambulatory and/or outpatient clinic operations experience as important for success. Base pay generally starts at $86.50–$114.61 per hour; the final salary depends on factors including experience, education, specialty, training, and internal equity.

Requirements

Bachelor’s Degree in Nursing from an accredited college or university.
Two years of progressively responsible and directly related work experience.
Registered Nurse (RN) state licensure and/or compact state licensure.
Ability to contribute to health care policy formulation in partnership with a multidisciplinary team.
Ability to delegate responsibly in accordance with ability, preparation, standards of practice, and regulatory guidelines.
Ability to develop programs and lead process improvement projects.
Ability to establish strategic direction and business plans for a functional group.
Ability to initiate and implement changes that improve the quality and safety of patient care.
Ability to provide leadership, influence others, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and keep current with technology to communicate, manage knowledge, mitigate error, and support patient-care decisions.
Knowledge of nursing theories, principles, practices, standards, emerging technologies, techniques, and approaches, as well as professional responsibility and accountability.
Knowledge of laws, regulations, certifying and accrediting standards, and hospital and department policies and procedures governing nursing care.
Knowledge of organization, administration, fiscal management, and personnel management relevant to nursing and health care.
Knowledge of health care and hospital-system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction.
Adopt and execute Stanford Health Care’s C-I-CARE standards in interactions with patients, families, and colleagues.
The posting identifies prior leadership or supervisory experience as important for success.
The posting identifies ambulatory and/or outpatient clinic operations experience as important for success.
Strong organizational, prioritization, and time-management skills, with the ability to manage competing priorities and maintain attention to detail.
Ability to work in a fast-paced, high-volume specialty practice and move work forward efficiently.
Collaborative approach to solving operational challenges and improving the patient experience.
Passion for coaching, developing, and supporting high-performing teams.

Responsibilities

Assist with operational aspects of designated unit(s) while mentoring and supporting staff and supervising quality, therapeutic, and cost-effective patient care.
Assist the Patient Care Manager with administrative and management functions and assume delegated duties and responsibilities when the manager is absent.
Coordinate and direct patient care operations for an assigned shift on behalf of the Patient Care Manager.
Facilitate staff orientation, training, and ongoing development; contribute to coaching, corrective action, and employee performance evaluations.
Monitor and evaluate patient care processes and outcomes to support competent, compassionate care, effective workflow, and desired outcomes.
Explain unit, department, and organizational philosophies, objectives, policies, and procedures to staff; communicate expectations and monitor performance.
Participate in unit goal and program planning and in the development and evaluation of programs and special projects.
Support continuous quality, process, and performance improvement and risk management programs at the unit level.
Provide competent and compassionate patient care appropriate to patients’ age and condition, serve as a role model and mentor, and assist with unit workload.
Serve as a liaison to the Patient Care Manager.
Support clinic access, workflow, care coordination, operational improvement, and the patient experience in the specialty practice.