Assistant Patient Care Manager (RN) - Plastic Surgery - Full Time (8 Hour)

Stanford Health Care • Menlo Park, CA

11h • $87 - $115 • Onsite

About The Position

Stanford Health Care is seeking an Assistant Patient Care Manager (RN) to support the clinical management and administrative coordination of its Plastic & Reconstructive Surgery ambulatory specialty practice. The service provides care across reconstructive, microsurgical, cosmetic, craniofacial, oral and maxillofacial surgery, and dental/oral medicine. The APCM supports the Patient Care Manager in achieving service goals and acts as a resource and representative for the manager. The role combines clinical and administrative responsibilities, including supervision of patient care staff and operations for an assigned shift and coordination of administrative functions. The APCM helps ensure consistent implementation of organizational policies and standards of care, and provides timely information and feedback to the Patient Care Manager.

The role supports clinic operations, patient access, workflow, care coordination, and the patient experience. It works closely with surgeons, advanced practice providers, nurses, patient care coordinators, surgery schedulers, and administrative teams. The APCM mentors and develops staff, supports operational improvement, and helps address barriers and competing priorities in a fast-paced specialty practice. The position may assume Patient Care Manager duties as delegated or during the manager’s absence.

The position is onsite at Stanford Health Care in Palo Alto, California, and is full-time, day shift, eight hours. Stanford Health Care describes leadership development through mentorship, professional development, operational improvement initiatives, and strategic projects. Leadership positions are eligible to participate in the Annual Incentive Plan. The stated base pay scale generally starts at $86.50–$114.61 per hour; final pay depends on factors including internal equity, experience, education, specialty, and training.

Requirements

• Bachelor’s degree in Nursing from an accredited college or university.
• Two years of progressively responsible and directly related work experience.
• Registered Nurse (RN) state licensure and/or compact state licensure.
• Previous leadership or supervisory experience.
• Ambulatory care and/or outpatient clinic operations experience.
• Ability to contribute to healthcare policy formulation in partnership with a multidisciplinary team.
• Ability to delegate responsibly in accordance with staff ability, preparation, standards of practice, and regulatory guidelines.
• Ability to develop programs and lead process-improvement projects.
• Ability to establish strategic direction and business plans for a functional group.
• Ability to initiate and implement changes that improve the quality and safety of patient care delivery.
• Ability to provide leadership, influence others, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Ability to use information and keep abreast of technology developments to communicate, manage knowledge, mitigate error, and support patient-care decisions.
• Knowledge of nursing theories, principles, practices, standards, emerging technologies, techniques, and approaches, and accountability for practice outcomes.
• Knowledge of applicable laws, rules, regulations, accrediting and certifying standards, and hospital and department policies and procedures governing nursing care.
• Knowledge of organizational, administrative, fiscal, and personnel management principles and practices relevant to nursing in healthcare.
• Knowledge of healthcare and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction.
• Strong organizational, prioritization, and time-management skills, with the ability to manage competing priorities and maintain attention to detail.
• Action-oriented and adaptable, with the ability to move work forward efficiently and collaborate to improve the patient experience.
• Commitment to Stanford Health Care’s C-I-CARE patient-experience standards.

Nice To Haves

• Experience in a fast-paced, high-volume specialty practice.
• Passion for coaching, developing, and supporting high-performing teams.

Responsibilities

• Assist with operational aspects of designated unit(s) or service(s), providing mentoring and leadership support to staff.
• Supervise the provision of quality, therapeutic, and cost-effective patient care consistent with standards of practice, hospital protocols, policies, procedures, and desired outcomes.
• Assist the Patient Care Manager with administrative and management functions and assume delegated duties, including during the manager’s absence.
• Coordinate and direct patient care operations for an assigned shift on behalf of the Patient Care Manager.
• Facilitate staff orientation, training, and ongoing development; assist with coaching, corrective action, and employee performance evaluation.
• Monitor and evaluate patient care processes and outcomes to support competent, compassionate care, smooth workflow, and desired outcomes.
• Communicate unit, department, and organizational philosophy, objectives, policies, procedures, and performance expectations to staff; monitor staff performance.
• Participate in unit goal and program planning and in the development and evaluation of programs and special projects as assigned.
• Support continuous quality, process, and performance improvement and risk management programs at the unit level.
• Provide patient care appropriate to the patient’s age and condition, act as a role model and mentor, and assist with unit workload.
• Serve as a liaison to the Patient Care Manager.
• Support access, clinic workflows, care coordination, and operational processes to improve the patient experience.
• Collaborate with providers, staff, and multidisciplinary teams to address operational challenges and move work forward efficiently.

Benefits

• Eligible leadership positions may participate in Stanford Health Care’s Annual Incentive Plan.
• Mentorship and professional development opportunities.
• Participation in operational improvement initiatives and strategic projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager