Patient Care Assistant(FGP) - Manhattan, Plastic Surgery

NYU Langone Health • New York, NY

12d • $58,543 - $58,543 • Onsite

About The Position

The FGP Patient Care Assistant (PCA) supports efficient Faculty Group Practice workflows by carrying out administrative and patient-care responsibilities. The role includes reception, registration, answering phones, escorting patients, and performing clinical tasks within the New York State scope of practice as needed. The successful candidate helps prepare patients and clinical areas for visits, supports providers and the clinical team, and contributes to a positive patient experience and timely access to care.

Clinical duties include obtaining and recording vital signs and other intake information, assisting with specimen collection and procedures, preparing patient encounters and exam rooms, maintaining patient flow, and cleaning and sterilizing designated equipment. The PCA uses Epic to review and update patient records, supports patient communications and in-basket work, helps ensure appropriate translation services, and follows applicable safety, infection-control, privacy, and documentation standards.

Administrative duties include greeting and registering patients, collecting forms and payments, verifying demographic and insurance information, scheduling appointments, answering and routing calls, scanning documents into Epic, supporting check-in and check-out, and managing assigned queues and messages. The role also promotes MyChart and Check Mate kiosk use, maintains patient privacy, and collaborates with providers, colleagues, and access and billing teams.

The PCA serves as a Faculty Group Practice brand ambassador, promoting NYU Langone Health’s mission and values and supporting a consistent, high-quality patient experience. This includes communicating clearly and professionally, anticipating patient needs, helping resolve concerns, and sharing opportunities to improve patient access and service. The position is based in Manhattan in Plastic Surgery. NYU Grossman School of Medicine describes a comprehensive benefits and wellness package that includes financial security benefits, a time-off program, employee resource groups, and a holistic employee wellness program.

Requirements

• High school graduate or equivalent.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of an additional language.
• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.

Responsibilities

• Greet patients and complete check-in, registration, and check-out processes, including collecting forms, updating information, and collecting co-payments or other time-of-service payments as needed.
• Answer and screen phone calls, schedule routine and follow-up appointments, respond to patient questions, and route calls or messages to the appropriate person or area.
• Escort patients and specimens, maintain patient flow to and from exam and treatment rooms, and prepare rooms for provider visits.
• Obtain patient vital signs and other intake information or tests within the defined scope of practice, and record information in the electronic medical record.
• Assist with lab specimen collection and provider procedures or setup according to specialty.
• Validate patient identity and medical records when accessing or updating information, and prepare patient encounters with relevant information such as bloodwork, radiology images, medications, and medical history.
• Review and import visit-preparation materials, outside information, and patient history before provider encounters.
• Clean exam rooms and treatment areas after each patient, and clean or sterilize designated equipment according to applicable standards.
• Stock exam and treatment rooms and supply areas, communicate when supplies need replenishment, and help maintain clinical equipment and supplies.
• Ensure appropriate translation services or equipment are in place before visits and explain MyChart functionality and purpose to patients during intake.
• Support clinical logbooks, safety measures, downtime procedures, annual competencies, and FGP clinical quality initiatives.
• Maintain patient privacy and handle medical-record releases and disclosures according to HIPAA and FGP requirements.
• Manage appropriate patient calls, document communication outcomes, and assist with clinical and administrative in-basket messages and patient front-end work queues.
• Gather demographic and insurance information, verify insurance eligibility, collect referral information when applicable, and advise or collect required patient and financial documents and signatures.
• Enroll eligible patients in Patient Secure, promote and assist with Check Mate kiosk use, and report device or equipment issues to management.
• Scan documents into the appropriate Epic locations and document types, following scanning guidelines and best practices.
• Monitor waiting areas and communicate wait times; provide after-visit summaries, schedule follow-up visits and referrals, and promote MyChart enrollment.
• Refer pre-authorization and certification inquiries to the appropriate person or area, and refer other questions to senior staff or billing representatives when needed.
• Maintain cleanliness of personal, patient, and waiting areas and restock supplies as needed.
• Promote NYU Langone Health’s mission, vision, values, and FGP CARES service principles; communicate clearly and professionally and support a positive patient experience.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues as appropriate, and share opportunities to improve patient access and experience.
• Collaborate with colleagues, site management, providers, the Patient Access Center, and Central Billing Office.
• Prioritize assignments effectively amid changing workloads, deadlines, and competing requirements, and perform other related duties as needed.

Benefits

• Comprehensive benefits and wellness package for employees and their loved ones.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED