Medical Assistant (FGP) - Manhattan, Otolaryngology

NYU Langone Health • New York, NY

8d • $61,693 - $61,693 • Onsite

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and rooms for examination; measuring and recording vital signs; drawing blood and collecting other laboratory specimens; and completing administrative tasks such as scheduling appointments, answering calls, and entering data. The position supports clinical workflows, patient access, quality initiatives, and a positive patient experience in NYU Langone Health’s Faculty Group Practice.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or possession upon hire of a current medical assistant certification from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, including verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow through examination and treatment areas.
• Clean and stock exam rooms and treatment areas, maintain supplies, and clean or sterilize designated equipment according to organizational policies and infection-control standards.
• Obtain and document patient vital signs, intake information, histories, and other tests within the defined scope of practice.
• Validate patient identity and medical-record information, including patient name and date of birth.
• Collect, handle, and process blood and other specimens according to organizational policy and procedure.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy tests, and urinalysis, in accordance with policy and required competencies.
• Prepare patient encounters by updating relevant information, including bloodwork, radiology images, medications, medical history, and outside records; review and import patient-provided information before provider visits.
• Update and document patient records in Epic, including vital signs, histories, orders, diagnoses, symptoms, and follow-up instructions as dictated by the physician; scan or upload diagnostic reports when required.
• Assist physicians with patient intake, procedures, and room setup; accompany physicians into exam rooms and accurately transcribe visit documentation as directed.
• Answer and document patient calls, review and respond to inbasket messages, assist with patient medical-advice requests, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests, prior authorizations, and referrals by coordinating with administrative and clinical personnel and routing requests to the appropriate clinician.
• Communicate the purpose and functionality of MyChart to patients and ensure appropriate translation services or equipment are available before visits.
• Follow clinical safety workflows and maintain equipment, specimen, and other required logbooks; follow applicable downtime procedures and complete annual competencies.
• Maintain patient privacy in accordance with HIPAA standards and communicate effectively with providers, administrative staff, peers, and supervisors.
• Promote a positive patient and colleague experience by greeting patients professionally, clearly communicating care steps, collaborating to resolve inquiries, anticipating patient needs, and escalating issues when appropriate.
• Share opportunities to improve patient experience and access and collaborate with Patient Access Center, Central Billing Office, colleagues, and site management.
• Perform other duties as assigned or needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED