Medical Assistant Supervisor (FGP) - Manhattan, Cardio-Clinical Ops

NYU Langone Health • New York, NY

6d • $66,300 - $88,200

About The Position

The FGP Medical Assistant Supervisor oversees daily clinic operations and assists the practice and/or nurse manager with supervision of medical assistant and patient care assistant staff. The role oversees patient care support operations, assists physicians and nurses in providing patient care, and collaborates with nurses, clinical secretaries, medical records staff, physicians, and practice leadership to improve operations and patient care.

Requirements

• Bachelor's degree required.
• Completion of a Medical Assistant program from an accredited institution, or current medical assistant certification upon hire from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience demonstrated in a leadership position or potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.

Responsibilities

• Oversee medical assistant staff and patient care activities at a Faculty Group Practice site.
• Resolve employee, procedural, and performance issues; authorize attendance, schedule, and sick-time changes; and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities; participate in interdisciplinary patient-care planning; and provide medical assistant coverage as needed.
• Liaise between clinical staff and physicians, maintain effective working relationships with physicians, and serve as a role model and resource for quality care and communication within the MA scope of practice.
• Address physician concerns about patients and ensure suites are properly staffed to prevent provider delays.
• Maintain cooperative relationships between staff and administrative teams for patient updates, and represent the management team.
• Establish clinical office policies, communicate staff responsibilities and performance expectations, train MA/PCA staff, and ensure cross-training and coverage for administrative activities.
• Enforce NYU Langone Health and FGP policies, procedures, and standards, including HIPAA, compliance, and human resources requirements.
• Identify routine problems and solutions; advise when follow-up or management intervention is needed; monitor regulatory compliance and take corrective action; and oversee quality improvement and assurance activities for Point of Care Testing.
• Work with practice and clinical leadership to develop staffing standards, training, and performance and productivity metrics.
• Support implementation and oversight of FGP initiatives, including MIPS and MyChart utilization, and quality initiatives such as gaps in care.
• Escalate clinical complaints to leadership when needed and optimize patient flow and access.
• Maintain clinical in-baskets and ensure open encounters are closed promptly; support patient safety compliance and reporting.
• Complete patient intake, obtain vital signs, and perform other tests within the practice scope as needed; validate patient medical records when accessing or updating information.
• Assist with patient flow to and from exam and treatment rooms and escort patients and specimens through the facility.
• Clean exam rooms and treatment areas according to infection-control standards after each patient.
• Assist with blood and specimen collection and ensure appropriate specimen handling and processing.
• Perform point-of-care tests, including EKG, glucose testing, pregnancy testing, and urinalysis.
• Protect patient privacy in accordance with HIPAA standards and assist physicians with specialty procedures and setup as needed.
• Stock rooms and supply closets, communicate replenishment needs, and clean and sterilize designated equipment according to FGP, infection-control, and manufacturer standards.
• Facilitate documentation and maintenance of clinical supplies and equipment in support of FGP Clinical Quality Management.
• Review downtime procedures applicable to patient visits and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Uphold NYU Langone Health's mission, vision, and values and promote an excellent patient experience as an FGP brand ambassador.
• Apply the CARES service principles, greet and communicate with patients professionally, collaborate to resolve inquiries, anticipate patient needs, use the LEARN service-recovery model, and escalate issues as appropriate.
• Share opportunities to improve patient experience and access, partner with Patient Access Center and Central Billing Office teams, and ensure staff understand Access Agreement principles.
• Mentor MA/PCA staff; support competency assessments and performance evaluations; provide feedback and identify training and career-development needs.
• Conduct staff meetings and huddles, support participation in FGP corporate meetings and training, and promote employee engagement and feedback.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level