Medical Assistant (FGP) Manhattan, Multispecialty

NYU Langone Health • New York, NY

16h • $61,693 - $61,693

About The Position

NYU Grossman School of Medicine, part of NYU Langone Health, is seeking a Medical Assistant to support physicians, Advanced Care Practitioners, and nurses in providing patient care. The role combines clinical and administrative work, including preparing patients and examination rooms, validating patient identifiers, recording vital signs, collecting and processing blood and other specimens, performing point-of-care tests, documenting care in Epic, scheduling appointments, answering calls, and managing patient messages and prescription refill requests.

The Medical Assistant supports patient flow and a positive patient experience, helps maintain clean and stocked treatment areas, follows infection-control and clinical safety procedures, and works with clinical and administrative colleagues to support continuity of care. The role also involves preparing patient encounters for providers, transcribing dictated visit information and orders, maintaining accurate records, and escalating clinical concerns to an RN or provider. The successful candidate should be able to manage multiple tasks efficiently, communicate effectively, and contribute to a collaborative team environment focused on patient care.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy experience.
• Venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
• Clean and stock examination and treatment rooms, supply closets, and equipment; communicate when supplies need replenishment.
• Obtain and document patient vital signs and other intake information within the defined scope of practice.
• Validate patient identifiers, including patient name and date of birth, when accessing or updating medical records.
• Collect, handle, and process blood and other patient specimens in accordance with organizational policies and procedures.
• Perform point-of-care tests, including EKG, glucose testing, pregnancy tests, and urinalysis, following required policies and competency documentation.
• Prepare patient encounters by ensuring relevant information, including bloodwork, radiology images, medications, and medical history, is up to date; review and import pre-visit, outside, and patient-history information as appropriate.
• Document and update patient records in Epic, including vital signs, histories, diagnostic reports, orders, and provider-dictated visit information.
• Assist physicians with patient intake, procedures, and setup as needed for the specialty; accompany physicians during examinations and transcribe dictated histories, examinations, diagnoses, symptoms, orders, follow-up instructions, and prescriptions.
• Answer and handle appropriate patient calls, document communication outcomes, and refer clinical questions or concerns to an RN or provider.
• Review and respond to inbasket messages, assist with patient medical advice request workflows, and follow up on prescription refill requests.
• Partner with clinical and administrative staff on prior authorizations, medication refills, referrals, and other continuity-of-care tasks.
• Communicate the purpose and functionality of MyChart to patients during intake and ensure appropriate translation services or equipment are in place before visits.
• Follow clinical safety workflows and maintain related equipment and specimen logbooks; clean and sterilize designated equipment according to policy and documented competencies.
• Follow downtime procedures and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Maintain patient privacy in accordance with HIPAA standards and support FGP clinical quality management and MIPS documentation workflows.
• Promote a positive patient experience by upholding NYU Langone Health's mission, vision, values, and FGP service standards; greet patients professionally and communicate clearly throughout interactions.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to resolve inquiries, support patient access, and address service issues.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues as appropriate, and share opportunities to improve patient experience and access.
• Perform other duties as assigned or needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED