Supervisor-Medical Assistant (FGP) Cobble Hill, Multispecialty

NYU Langone Health • Brooklyn, NY

1d • $66,300 - $74,677

About The Position

The Supervisor-Medical Assistant oversees daily clinic operations and supports the practice and/or nurse manager with supervision of medical assistant and patient care assistant staff. The role assists physicians and nurses in providing patient care and works with nurses, clinical secretaries, and medical records staff to implement policies that improve operations. The supervisor oversees patient-care support operations and activities related to supervision of medical assistants at a Faculty Group Practice site.

The position combines staff scheduling, timekeeping, coaching, training, and performance support with hands-on clinical assistance as needed. It helps maintain patient flow and access, supports clinical quality and safety initiatives, ensures compliance with organizational and regulatory policies, and promotes a positive patient and colleague experience. The supervisor also coordinates with practice and clinical leadership on staffing standards, training, metrics, and operational initiatives.

Requirements

• Bachelor's degree.
• Completion of a Medical Assistant Program from an accredited institution, or a current Medical Assistant certification upon hire from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience demonstrated in a leadership position, or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.

Responsibilities

• Oversee medical assistant staff and associated patient-care activities at a Faculty Group Practice site.
• Resolve employee, procedure, and performance-related issues; authorize attendance, schedules, and sick-time changes; and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities; participate in interdisciplinary patient-care planning with physicians; and provide medical assistant coverage as needed.
• Serve as a liaison between clinical staff and physicians, maintain effective working relationships with physicians, and act as a role model and resource for quality patient care and communication within the MA scope of practice.
• Address physician concerns about patients and ensure suites are staffed to avoid provider delays.
• Promote cooperative communication between staff and administrative teams regarding patient updates and represent the management team.
• Establish clinical office policies, communicate responsibilities and performance expectations, train MA/PCA staff, and ensure cross-training and cross-coverage for practice administrative activities.
• Enforce NYULH and FGP policies, procedures, and standards, including HIPAA, compliance, and human-resources requirements; monitor regulatory compliance and take corrective action where appropriate.
• Recognize routine problems, recommend solutions, and advise when follow-up or management intervention is needed.
• Oversee quality-improvement and quality-assurance activities related to Point of Care Testing.
• Work with practice and clinical leadership to develop staffing standards, ongoing training, and performance and productivity metrics.
• Assist with implementation and oversight of operational initiatives such as MIPS and MyChart patient utilization.
• Escalate clinical complaints to leadership when needed and support organizational, statutory, and national clinical quality initiatives, including MIPS and gaps in care.
• Optimize patient flow and access; ensure clinical in-baskets are maintained and open encounters are closed in a timely manner.
• Ensure compliance with patient-safety initiatives and reporting, and work with practice leadership to enforce policies and procedures.
• Complete patient intake, including vital signs and other tests within the practice scope, when needed.
• Validate patient medical records when accessing or updating information, including patient name and date of birth.
• Assist with patient flow to and from exam and treatment rooms and escort patients and specimens throughout the facility.
• Clean exam rooms and treatment areas after each patient according to infection-control standards.
• Assist with blood and specimen collection and ensure proper handling and processing as needed.
• Perform Point of Care tests, including EKG, glucose testing, pregnancy tests, and urinalysis.
• Maintain patient privacy in accordance with HIPAA standards.
• Assist physicians with procedures and setup as required by the specialty.
• Stock exam and treatment rooms and supply closets; communicate when supplies need replenishment.
• Clean and sterilize designated equipment after use according to FGP, infection-control, and manufacturer standards.
• Support FGP Clinical Quality Management through appropriate documentation and maintenance of clinical supplies and equipment.
• Review downtime procedures related to patient visits and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Represent NYU Langone Health as a Faculty Group Practice Brand Ambassador and promote its mission, vision, values, and patient experience standards.
• Apply the CARES service principles, greet and communicate with patients professionally, collaborate to resolve inquiries, anticipate patient needs, and use the LEARN model for service recovery, escalating issues when appropriate.
• Share opportunities to improve patient experience and access, collaborate with Patient Access Center and Central Billing Office teams, and ensure staff understand Access Agreement gold-standard principles.
• Mentor MA/PCA staff, support professional development and competency assessments, provide performance feedback, identify training needs, and help staff pursue career growth.
• Conduct routine staff meetings and huddles, support participation in FGP corporate meetings and training, and promote employee engagement and feedback.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager