Medical Assistant (FGP)- Manhattan, Manhattan Regionals
About The Position
The Medical Assistant supports physicians, Advanced Care Practitioners, and nurses in delivering patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; measuring and recording vital signs; collecting and processing blood and other specimens; and performing point-of-care tests within the defined scope of practice. The Medical Assistant also handles administrative and documentation tasks, including appointment and phone-related support, managing inbasket messages, updating patient records, and documenting provider encounters in EPIC. The position contributes to patient flow, clinical safety, infection control, quality initiatives, and a positive patient experience. The Medical Assistant works collaboratively with clinical and administrative colleagues, protects patient privacy, supports prescription refills and referrals, and escalates clinical questions or concerns to an RN or provider.
Requirements
- High school diploma or equivalent.
- Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification from a nationally recognized accredited institution upon hire.
- Working knowledge of English demonstrated through verbal, reading, and writing abilities.
- Demonstrated computer skills.
- Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient care experience.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Medical Assistant experience.
- EKG experience.
- Phlebotomy and venipuncture experience.
- Knowledge of another language.
Responsibilities
- Escort patients to examination rooms and assist with patient flow to and from exam rooms and treatment areas.
- Prepare, clean, and stock examination and treatment rooms; replenish supplies and clean or sterilize designated equipment according to organizational standards.
- Obtain patient intake information, validate patient identifiers, and measure and record vital signs and other tests within the defined scope of practice.
- Collect, handle, and process blood and other specimens according to organizational policies and procedures.
- Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, following required policies and documented competencies.
- Prepare patient encounters by ensuring relevant medical history, medications, bloodwork, radiology images, and other information are current.
- Review and import patient visit-preparation information, outside information, and patient history before provider encounters.
- Document and update patient records in EPIC, including vital signs, histories, orders, diagnoses, symptoms, follow-up instructions, and prescriptions as dictated by the physician.
- Assist physicians with patient intake, procedures, and examination-room setup as needed for the specialty.
- Answer and handle patient calls, document communications, and refer clinical questions or concerns to an RN or provider.
- Review and respond to inbasket messages and assist with patient medical advice requests according to best practices.
- Support prescription refill requests by locating prescriptions and visit information in the EMR and routing requests to an RN, LPN, or provider for evaluation and processing.
- Partner with clinical and administrative personnel on prior authorizations, medication refills, and referrals related to continuity of care.
- Communicate the purpose and functionality of MyChart to patients during intake and ensure appropriate translation services or equipment are available before visits.
- Follow FGP documentation, MIPS, clinical quality, equipment, specimen collection, safety, and downtime procedures; scan or upload diagnostic reports and link them to associated orders when required.
- Maintain patient privacy in accordance with HIPAA standards and complete required annual competencies.
- Promote a positive patient experience by communicating warmly and clearly, collaborating with colleagues, anticipating patient needs, supporting service recovery, and escalating issues appropriately.
- Share opportunities to improve patient experience and access, and collaborate with Patient Access Center and Central Billing Office team members.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
