Medical Assistant, FGP - Huntington

NYU Langone Health • Huntington, WV

2d

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and examination rooms; measuring and recording vital signs; drawing blood and collecting other laboratory samples; and performing administrative tasks such as scheduling appointments, answering calls, and entering data. The Medical Assistant supports patient flow, clinical documentation, quality initiatives, patient communications, and a positive patient experience in the Faculty Group Practice (FGP). The position also involves using EPIC, following organizational policies and infection-control standards, maintaining patient privacy, and completing required competencies.

The Medical Assistant serves as an NYU Langone Health Faculty Group Practice Brand Ambassador. The role promotes the organization’s mission, vision, and values and follows the CARES service strategy: Connect, Align, Respond, Ensure, and Sign-Off. The Medical Assistant collaborates with clinical and administrative colleagues to address patient needs, resolve inquiries, support access and continuity of care, and escalate concerns appropriately.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, including verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient care experience.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
• Clean and stock examination and treatment rooms, supply closets, and equipment; follow infection-control standards and organizational procedures for cleaning and sterilization.
• Measure and record patient vital signs and complete intake tasks and tests within the defined scope of practice.
• Validate patient identifiers, including name and date of birth, when accessing or updating medical records.
• Collect, handle, process, and assist with blood and other patient specimens according to organizational policy and procedure.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, with required competency documentation.
• Prepare patient encounters in EPIC by ensuring relevant information is current, including bloodwork, radiology images, medications, medical history, and outside information.
• Document patient vital signs and histories, support MIPS workflows, and scan or upload diagnostic reports and link them to associated orders when required.
• Assist physicians during procedures and set-up as appropriate to the specialty; accompany physicians during examinations and transcribe dictated patient histories, examination findings, diagnoses, symptoms, orders, prescriptions, and follow-up instructions accurately.
• Answer and handle appropriate patient calls, document communication outcomes, review and respond to inbasket messages, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests, prior authorizations, and referrals by coordinating with clinical and administrative personnel and routing requests to the appropriate staff for evaluation or processing.
• Communicate the functionality and purpose of MyChart to patients and ensure appropriate translation services or equipment are available before visits.
• Follow clinical safety workflows and logbook requirements for equipment, specimen collection, and other safety measures; review applicable downtime procedures and complete annual competencies.
• Maintain patient privacy in accordance with HIPAA standards and use EPIC to review and update records and communicate with peers and supervisors about patient care.
• Promote a positive patient experience by greeting patients professionally, explaining care steps, anticipating needs, collaborating with colleagues, and supporting service recovery using the LEARN model.
• Work with site management, the Patient Access Center, and Central Billing Office colleagues to support patient access, resolve inquiries, and promote continuity of care.
• Share opportunities to improve patient experience and access with appropriate leadership and support staff understanding of Access Agreement principles.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED