Medical Assistant (FGP) - Hematology/Oncology

NYU Langone Health • Brooklyn, NY

3d

About The Position

The Medical Assistant supports physicians, Advanced Care Practitioners, and nurses in providing patient care in the Hematology/Oncology practice. The role includes preparing patients and rooms for examination; validating patient identifiers; taking and recording vital signs; collecting, handling, and processing blood and other specimens; performing point-of-care tests within the defined scope of practice; and completing related documentation in Epic. The Medical Assistant also supports patient flow, maintains clean and stocked exam and treatment areas, and assists physicians with procedures and visit documentation as needed.

Administrative duties include scheduling appointments, answering calls, managing inbasket messages, documenting patient communications, assisting with prescription refills, prior authorizations, and referrals, and updating patient records. The role works with clinical and administrative colleagues to support continuity of care, patient access, safety, quality initiatives, and a positive patient experience. It also requires protecting patient privacy, following organizational policies and competencies, and referring clinical questions or concerns to an RN or provider.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or current medical assistant certification upon hire from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and support patient flow throughout the facility.
• Clean and stock exam and treatment rooms; replenish supplies and clean or sterilize designated equipment according to policy.
• Measure and record vital signs and complete other intake tests within the defined scope of practice.
• Validate patient identifiers and update patient records in Epic, including relevant histories, medications, allergies, vital signs, and visit information.
• Collect, handle, process, and document blood and other patient specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, when competent and authorized.
• Prepare patient encounters by ensuring relevant information, including bloodwork, radiology images, medications, and medical history, is up to date.
• Assist physicians with patient intake, procedures, and visit documentation, including transcribing histories, examination findings, diagnoses, orders, and follow-up instructions as dictated.
• Answer patient calls, review and respond to inbasket messages, document patient communications, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests, prior authorizations, and referrals in coordination with clinical and administrative personnel.
• Communicate MyChart functionality and purpose to patients and ensure appropriate translation services or equipment are available before visits.
• Follow infection control, patient privacy, downtime, clinical safety, and quality-management procedures, including required competencies and logbooks.
• Support MIPS and other quality initiatives by maintaining accurate records and scanning or uploading diagnostic reports when required.
• Promote a positive patient experience by communicating clearly, collaborating with colleagues, anticipating patient needs, and escalating issues appropriately.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED