Medical Assistant (FGP) - Hematology/Oncology

NYU Langone Health • New York, NY

3h

About The Position

NYU Grossman School of Medicine is seeking a Medical Assistant for its Faculty Group Practice in Hematology/Oncology. The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care, including validating patient identifiers, preparing patients and rooms for examinations, measuring and recording vital signs, drawing blood, and collecting other laboratory samples. The role also includes administrative work such as scheduling appointments, answering calls, entering data, and managing patient communications.

The position supports clinical workflows and patient access by preparing encounters, maintaining accurate records in EPIC, helping coordinate patient flow, assisting with procedures, and ensuring rooms, equipment, and specimens are handled according to organizational policies. The Medical Assistant promotes a positive patient experience, protects patient privacy, and collaborates with clinical and administrative teams to support continuity and quality of care.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Additional language skills.
• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
• Clean, stock, and prepare exam and treatment rooms; replenish supplies and clean or sterilize designated equipment according to policy.
• Measure and record vital signs and complete intake tasks and tests within the defined scope of practice.
• Validate patient identifiers, including name and date of birth, when accessing or updating records.
• Collect, handle, process, and transport blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy tests, and urinalysis, as authorized and with required competency documentation.
• Prepare patient encounters and update relevant information, including bloodwork, radiology images, medications, and medical history; review and import visit-preparation materials and outside information.
• Document patient information in the EMR/EPIC, including vital signs, histories, orders, diagnoses, symptoms, follow-up instructions, and dictated visit details.
• Assist physicians with patient intake, procedures, and procedure setup; accompany physicians into exam rooms and accurately transcribe encounters as dictated.
• Support FGP quality initiatives and MIPS workflows by collecting and documenting information, updating records, and scanning or uploading diagnostic reports when required.
• Communicate MyChart functionality to patients and ensure appropriate translation services or equipment are available before visits.
• Answer and manage patient calls and electronic messages, document communication outcomes, review inbasket messages, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests, prior authorizations, and referrals by locating relevant records and routing tasks to the appropriate clinical staff.
• Follow clinical safety measures, equipment and specimen logbooks, downtime procedures, infection control standards, and required annual competencies.
• Maintain patient privacy in accordance with HIPAA standards.
• Promote a positive patient and colleague experience by following the CARES service principles, anticipating needs, supporting service recovery, and escalating issues appropriately.
• Communicate effectively with providers, administrative staff, colleagues, and site management; share opportunities to improve patient experience and access.
• Perform other duties as needed or assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED