Medical Assistant - Hematology Oncology

Health First Careers•Brevard County, FL

About The Position

The Medical Assistant Certified provides whole-person care throughout office visits, including intake, test results, screenings, laboratory work, medication administration, and closing care gaps. The role focuses on patient-centered care and excellent service to patients, families, and other care providers. The Medical Assistant supports clinical workflows and patient flow, communicates results and abnormal findings, maintains supplies and equipment, and may provide coverage for other Health First Medical Group or office functions.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or at least six months of additional related clinical experience in lieu of the technical diploma.
Current American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date, maintained thereafter.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from an accepted organization: AAMA, AMT, NHA, NCCT, ARMA, NAHP, or AMCA.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests requiring color changes.
Strong customer service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.
For hires into the Memory Disorder Clinic or Health First Aging, satisfy the Florida Agency for Health Care Administration Level 2 background screening.
Ability to meet the physical demands of the position, including frequent movement and possible lifting or moving objects up to 50 pounds and people or equipment up to 90% of the assigned shift.
Ability to travel to facilities within and beyond the county perimeter; personal vehicle use may be required.

Responsibilities

Prepare and perform point-of-care testing, including urine dipstick and blood glucose testing.
Perform clinical intake, including vital signs, medical, surgical, and social histories, and verification of current medications.
Arrange and administer medications as ordered by the provider, following the six rights of medication administration and completing required documentation and coding. Controlled substances, insulin, and allergy doses must be checked by an LPN, RN, or Licensed Practitioner.
Stock and order supplies, maintain equipment, and coordinate medical supply ordering with the site manager.
Prepare patients for examinations and make pre-work available to the provider, including notes, diagnostic test results, and imaging.
Perform point-of-care testing and collect specimens as directed by the provider.
Track and communicate laboratory and diagnostic study results to patients through phone calls, portal messages, or EMR buckets as directed by the provider; communicate abnormal findings to Licensed Practitioners and document accurately.
Follow safety processes and policies, including infection-prevention procedures and maintaining a clean environment and equipment; complete and document adverse events, infection-control measures, and quality-control measures as required.
Comply with office policies and procedures, OSHA standards, and HIPAA privacy regulations.
Maintain patient flow after check-in and discuss patient flow with the Licensed Practitioner based on urgency and daily patient load.
Provide coverage in other HFMG areas or offices as needed, including patient registration, payment collection, checkout, and appointment scheduling.
Answer internal and external customer calls and direct messages to appropriate individuals; ensure documentation is complete in the EMR and act as a liaison between support services and clinical divisions.
Provide customer follow-up and education to encourage participation in care, respecting customer needs and adapting communication to individual expectations, age, culture, and differences.
Deliver excellent customer service to patients, families, and other care providers.