Certified Patient Care Assistant Progressive Care Unit

Banner Health • Glendale, AZ

2d • Onsite

About The Position

The Certified Patient Care Assistant (PCA) provides routine patient care to promote comfort and contribute to the patient’s overall plan of care. The role includes ongoing patient data collection and documentation, as well as unit support functions that help the nursing unit operate efficiently. The position is on a 40-bed general Medical Progressive Care Unit caring for a variety of patients, including vascular, cardiothoracic surgical, heart failure, neurological, and respiratory patients. Patients may arrive from the ICU, from other floors when their acuity changes, or from the emergency department.

The PCA works under supervision and is responsible for the assigned unit. The environment is fast-paced and can be stressful, with a strong focus on customer service and teamwork. The role involves interaction with staff throughout the facility, patients, families, and physicians, and requires adherence to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

This is a full-time night-shift position with three 12-hour shifts per week, from 6:00 p.m. to 6:30 a.m. Self-scheduling is available, with no fixed scheduled days each week. Weekend and holiday rotations are required. A $3,000 sign-on bonus is available for eligible new Banner Health certified/licensed CNAs/LNAs, with a 12-month commitment required. Weekend and applicable night-shift differentials are offered.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Current BLS certification.
• Current Certified Nursing Assistant (CNA) certification in the state of practice is required for new hires and transfers.
• Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
• Excellent organizational skills and effective interpersonal and communication skills.
• Working knowledge of medical terminology, computer literacy, and keyboarding skills.
• Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
• Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, an electroencephalographic interpretation course, or on-the-job training.
• For specified behavioral-health or other listed Banner facilities and programs, an Arizona Fingerprint Clearance Card or State of Arizona Department of Public Safety Level One Fingerprint Clearance Card is required at hire and must be maintained during employment.

Nice To Haves

• Licensed Nursing Assistant (LNA) licensure in Arizona.
• Recent healthcare experience.
• Successful completion of an approved unit secretary program.
• Additional related education and/or experience.

Responsibilities

• Assist patients with activities of daily living, including hygiene, mobility, and nutritional intake.
• Collect patient specimens and data, including vital signs, intake/output, and other delegated measurements, and document objective data and routine care in accordance with policy and standards.
• Assist with transportation of patient specimens.
• Recognize and report changes or abnormalities in patient health status and responses to treatment to a licensed professional.
• Communicate patient status accurately and completely to other caregivers to promote continuity of care.
• Perform procedures and use equipment as delegated by a licensed professional and within demonstrated competencies and state scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Provide supplies, support, and assistance to medical staff and patients during unit-specific procedures under direct supervision of a licensed professional.
• Perform receptionist and clerical duties and support communication and information flow throughout the department.
• Participate in resolving customer problems or collect necessary information and refer issues to the appropriate person.
• Maintain patient records, including admission, transfer, discharge, progress-note, and consent information; ensure reports and chart forms are scanned or filed, labeled, and accessible.
• Maintain supplies of frequently used patient education materials and assist with ordering patient specimens.
• May transcribe and process physician orders using the electronic medical record.
• Maintain office, dietary, and medical supplies; complete requisitions and reconcile supply orders upon delivery.
• Monitor and track electronic equipment, including patient ID scanners and laptop computers, and ensure equipment is accounted for and working.
• Depending on assignment, assist with patient transportation, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.
• Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards, while providing excellent customer service.

Benefits

• $3,000 sign-on bonus available for eligible new Banner Health certified/licensed CNAs/LNAs, subject to a 12-month commitment.
• Health and financial security benefit options.
• $1 per hour weekend shift differential.
• 18% night-shift differential when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED