About The Position

The Certified Patient Care Assistant provides routine patient care to promote comfort and contribute to the overall patient plan of care. The position collects and documents ongoing patient data and performs unit-support functions that help the nursing department operate efficiently. The role works under supervision and is responsible for an assigned unit in a fast-paced, sometimes stressful environment with a strong focus on customer service. It involves interaction with staff throughout the facility, patients, families, and physicians. The position is based at Banner - University Medical Center Tucson in Tucson, Arizona, on the PCU Surgical T1 9NS unit. The full-time day schedule consists of three 12-hour shifts, from 6:00 a.m. to 6:30 p.m.; there are no set schedules. Weekend rotations and rotating holidays are required, including one major and one minor holiday. A $1-per-hour weekend differential and an 18% night-shift differential when applicable are offered. Banner Health describes a team-oriented environment that encourages education, process and quality improvement, and inter-professional collaboration. Staff are encouraged to participate in the Shared Leadership Council to contribute ideas, build relationships, enhance the patient experience, and work on department and facility quality initiatives. The opportunity includes the option to participate in a variety of health, financial, and security benefits.

Requirements

  • High school diploma, GED, or equivalent working knowledge.
  • Current BLS certification.
  • Current Certified Nursing Assistant (CNA) credential in the state of practice is required for new hires and transfers; in Tucson, CNA certification in the state of practice is required for new hires.
  • Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer-service experience.
  • Excellent organizational skills and effective human-relations and communication skills.
  • Working knowledge of medical terminology, computer literacy, and keyboarding skills.
  • Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
  • Depending on department assignment, successful completion of a unit-approved basic electrocardiogram or electroencephalographic interpretation course, or on-the-job training.
  • For employees in specified Banner behavioral-health settings serving children and Banner Home Care AZ, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire where specified.

Nice To Haves

  • Arizona Licensed Nursing Assistant (LNA) licensure is preferred.
  • Recent healthcare experience is preferred.
  • Successful completion of an approved unit secretary program is preferred.
  • Additional related education and/or experience is preferred.

Responsibilities

  • Assist patients with activities of daily living, including basic hygiene, mobility, and nutritional intake.
  • Collect patient specimens and data, including vital signs, input and output, and other delegated measurements, following unit and facility policies and standards of care.
  • Document objective data and routine aspects of patient care, and assist with transportation of patient specimens.
  • Recognize and report abnormalities or changes in patient health status and responses to treatment to a licensed professional.
  • Communicate patient status accurately and completely to other caregivers to promote continuity of care.
  • Perform procedures and use equipment as delegated by a licensed professional, consistent with demonstrated competencies and state scope of practice; examples may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
  • Provide supplies, support, and assistance to medical staff and patients for unit-specific procedures under direct supervision of a licensed professional.
  • Perform receptionist and clerical duties that support operating efficiency and communication throughout the department.
  • Participate in resolving customer problems or collect necessary information and refer it to the appropriate person for resolution.
  • Maintain patient records, including admission, transfer, and discharge information, progress notes, consent forms, and scanned or filed reports and chart forms.
  • Keep charting forms labeled and accessible, maintain supplies of frequently used patient education materials, and assist with ordering patient specimens.
  • May transcribe and process physician orders using the electronic medical record.
  • Maintain office, dietary, and medical supplies; complete requisitions and reconcile supply orders upon delivery.
  • Monitor and track electronic equipment, such as patient ID scanners and laptop computers, and ensure it is accounted for and in working order.
  • Depending on assignment, assist with patient transportation, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.

Benefits

  • Option to participate in a variety of health, financial, and security benefits.
  • $1-per-hour weekend shift differential.
  • 18% night-shift differential when applicable.
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