Certified Patient Care Assistant CNA LNA Observation Unit DS

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

Banner University Medical Center Phoenix is seeking a Certified Patient Care Assistant (CPCA) for its Observation Unit. The role provides routine patient care to promote comfort and support the overall plan of care for patients receiving short-term observation, typically 6–24 hours, for additional evaluation or treatment after an emergency department visit. The CPCA works closely with registered nurses and other clinical staff, performs delegated procedures within demonstrated competencies and state scope of practice, and contributes to effective nursing-unit operations. The position includes ongoing patient data collection and medical-record documentation, assistance with activities of daily living, and unit support duties. It works under supervision and is responsible for the assigned unit. The environment is fast-paced and can be stressful, with a strong focus on customer service and communication with staff, patients, families, and physicians. The position follows established policies, procedures, regulatory and accreditation requirements, and professional standards while providing excellent service to Banner Health customers. This is a full-time day-shift position, scheduled from 7:00 a.m. to 7:30 p.m. Self-scheduling is available for shifts and weekend coverage. Licensed CNA/LNA applicants are eligible for a $3,000 sign-on bonus. The posting also describes an 18% night-shift differential and a flat-rate $1-per-hour weekend-shift differential.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Current Certified Nursing Assistant (CNA) certification in the state of practice is required for new hires and transfers.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician-office setting, or prior customer-service experience.
Excellent organizational skills and effective human-relations and communication skills.
Working knowledge of medical terminology, computer literacy, and keyboarding skills.
Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, electroencephalographic interpretation course, or on-the-job training.
For employees in specified behavioral-health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire. The posting also requires the card for employees working for Banner Home Care AZ.

Nice To Haves

Arizona Licensed Nursing Assistant (LNA) licensure.
Recent healthcare experience.
Successful completion of an approved unit secretary program.
Additional related education and/or experience.

Responsibilities

Assist patients with activities of daily living, including basic hygiene, mobility, and nutritional intake.
Collect patient specimens and data, including vital signs, intake and output, and other delegated measurements, in accordance with policy and standards of care; document objective data and routine care and assist with specimen transportation.
Recognize and report changes or abnormalities in patient health status and responses to treatment to a licensed professional, and communicate patient status accurately to other caregivers.
Perform procedures and use equipment as delegated by a licensed professional and within demonstrated competencies and state scope of practice. Procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
Provide supplies, support, and assistance to medical staff and patients during unit-specific procedures under direct supervision of a licensed professional.
Perform receptionist and clerical duties, support communication and information flow, and help resolve customer problems or route them to the appropriate person.
Maintain patient records, including admission, transfer, and discharge information, progress notes, and consent forms; scan or file reports and forms, keep charting forms labeled and accessible, and maintain patient-education materials.
Assist with ordering patient specimens and, where applicable, transcribe and process physician orders using the electronic medical record.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile deliveries.
Monitor and track electronic equipment, such as patient ID scanners and laptop computers, and ensure equipment is accounted for and working.
Depending on assignment, assist with patient transportation, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards; demonstrate Banner Health’s core and leader behaviors.