Certified Patient Care Assistant Progressive Care Unit Trauma

Banner Health • Mesa, AZ

2d • Onsite

About The Position

The Patient Care Assistant provides routine patient care to promote comfort and contribute to each patient’s plan of care. In the Neuro Progressive Care department, the role supports an interdisciplinary team caring primarily for patients recovering from strokes, as well as patients with other neurological diagnoses such as seizure disorders, encephalopathy, multiple sclerosis, and brain tumors. The average length of stay is approximately four to five days, and some patients continue their care at an acute rehabilitation center or skilled nursing facility after discharge.

The position also collects and documents patient data, communicates changes in patient condition to licensed professionals, and performs unit support and clerical functions that help the nursing unit operate efficiently. Work is under supervision and is focused on the assigned unit in a fast-paced, sometimes stressful environment, with an emphasis on customer service and communication with staff, patients, families, and physicians. The role follows established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Current BLS certification.
• Current Certified Nursing Assistant (CNA) certification in the state of practice for new hires and transfers.
• Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
• Excellent organizational, human relations, and communication skills.
• Working knowledge of medical terminology, computer literacy, and keyboarding skills.
• Depending on department assignment, a passing score of at least 85% on an ECG or EEG test, with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
• Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, electroencephalographic interpretation course, or on-the-job training.

Nice To Haves

• Licensed Nursing Assistant (LNA) licensure in Arizona.
• Recent healthcare experience.
• Successful completion of an approved unit secretary program.
• Additional related education and/or experience.

Responsibilities

• Assist patients with activities of daily living, including basic hygiene, mobility, and nutritional intake.
• Collect patient specimens and measurements such as vital signs and input/output, document objective data and routine care, and assist with specimen transportation.
• Recognize and report changes or abnormalities in patient health status and responses to treatment to a licensed professional, and communicate patient status accurately to other caregivers.
• Perform delegated procedures and use equipment within demonstrated competencies and state scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Provide supplies, support, and assistance to medical staff and patients during unit-specific procedures under direct supervision of a licensed professional.
• Perform receptionist and clerical duties, support communication and information flow, and help resolve customer problems or refer them to the appropriate person.
• Maintain patient records and documentation, including admission, transfer, and discharge information, progress notes, and consent forms; ensure reports and forms are filed or scanned and accessible.
• Maintain supplies of patient education materials and assist with ordering patient specimens.
• Maintain office, dietary, and medical supplies; complete requisitions, reconcile deliveries, and monitor electronic equipment such as patient ID scanners and laptop computers.
• Depending on assignment, transport patients, including pre-operative and immediate post-operative patients to critical care, and participate in operating room turnover.
• Provide excellent service to Banner Health customers while following established policies, procedures, and standards.

Benefits

• Eligible Certified/Licensed CNA/LNA applicants may receive a $3,000 sign-on bonus.
• 18% night shift differential.
• Flat-rate $1 per hour weekend shift differential.
• Self-scheduling tool for shift and weekend coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED