Operations Manager Jobs

About The Position

Requirements

• Minimum of 10 years of progressive leadership experience within automotive technical operations, field quality, engineering support, or aftersales organizations.
• Proven experience leading Technical Support, Field Service, and Engineering teams across geographically dispersed, multicultural environments throughout Europe.
• Strong understanding of vehicle diagnostics, quality management, root-cause analysis, and escalation processes.
• Demonstrated success implementing KPI frameworks, governance structures, and process improvement initiatives.
• Experience managing technical systems, support platforms, workflow optimization, and reporting solutions.
• Strong background in quality issue management, field data analysis, and executive-level reporting.

Nice To Haves

• Experience with electric vehicle technologies and connected vehicle ecosystems.
• Experience leading Special Vehicle Operations (SVO) or supporting executive events, media fleets, product launches, and demonstration vehicles.
• Experience managing collision repair programs and certified body shop networks.
• Familiarity with remote diagnostics, fleet monitoring, and predictive maintenance tools.
• Experience working within a high-growth OEM, EV manufacturer, or premium automotive environment.

Responsibilities

• Define and drive regional technical strategy, governance, performance metrics, and operational reviews to ensure consistent execution across all European markets.
• Act as the primary liaison between European operations and cross-functional global teams, driving escalation management, issue resolution, and alignment across quality, engineering, product, service, parts, customer care, and regional leadership functions.
• Represent Aftersales and Technical Operations in business transformation projects, new market launches, network development initiatives, and strategic programs.
• Lead continuous improvement of technical support operations by translating business needs into system and reporting enhancements, leveraging data analytics to optimise workflows, escalation management, ticketing processes, and service performance.
• Oversee the regional Technical Support function, ensuring timely and effective resolution of complex vehicle and customer escalations. Monitor team performance through defined KPIs, service levels, and quality metrics.
• Lead Field Service Engineering activities across Europe, ensuring effective prioritisation, investigation, and closure of technical and quality concerns. Drive root-cause analysis, field issue identification, and quality reporting processes. Partner with Quality, Engineering, and Product teams to communicate field insights and influence long-term product improvements.
• Oversee fleet monitoring and remote diagnostic capabilities to enable proactive vehicle maintenance and rapid fault identification. Utilise data-driven insights to drive vehicle reliability, service efficiency, and customer experience.
• Lead Special Vehicle Operations activities supporting executive events, media engagements, demonstrations, product launches, and customer experiences. Establish and enforce best practices for vehicle preparation, presentation, logistics, and technical readiness to ensure exceptional quality standards across all high-visibility programs and events.
• Lead Field Quality Engineer activities across Europe, ensuring effective prioritisation, investigation, and closure of technical and quality concerns. Partner with Quality, Engineering, and Product teams to communicate field insights and influence long-term product improvements.
• Oversee technical training strategies to ensure service teams and partners remain current with Lucid technologies and repair procedures. Support service network expansion initiatives, partner onboarding activities, and capability development programs.
• Oversee the development and governance of Lucid's European collision repair strategy.

Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• a 401(k) retirement plan
• Lucid’s equity program
• a discretionary annual cash incentive program