Operations Manager

US Ghost Adventures•Memphis, TN

24d•$44,000 - $44,000•Remote

About The Position

We’re US Ghost Adventures, and we’re on a mission to bring hidden histories and haunting legacies to light. From spine-tingling walking tours to overnight stays in some of the country’s most historic properties, we create immersive experiences that stay with people long after the sun comes up. With hundreds of cities in our portfolio, we’re growing at a supernatural pace, and we need an Operations Manager who can sustain our momentum while keeping our logistics grounded.

Requirements

Proven operational grit from a background in hospitality or logistics.
Ability to manage moving parts across multiple time zones.
Willingness to own the weekend rhythm (with one flexible weekend off per month).
Ability to support local teams during evening hours.
Proactive professional who thrives on the unpredictable rhythm of a growing startup.
Must reside in the U.S.
Must be fluent in English.

Responsibilities

Master the logistics of 50+ cities by owning the schedules and staffing that keep our tours running smoothly every night of the week.
Train and onboard our boots-on-the-ground tour guides to ensure they are fully prepared with the resources and direct feedback they need to succeed.
Drive growth through availability by constantly monitoring and fine-tuning tour schedules to capture every guest opportunity and maximize our national reach.
Act as the ultimate behind-the-scenes fixer, resolving scheduling conflicts, managing customer inquiries and refunds, and vetting the guest experience to ensure our standards are upheld across every city we haunt.