Office Manager Jobs

About The Position

Requirements

• Strong working knowledge of OPERA.
• Strong understanding of Front Office operations, room inventory, Night Audit, guest accounts, reservations, and service recovery.
• Demonstrated experience training, coaching, and developing employees.
• Strong leadership, communication, organizational, conflict-resolution, and problem-solving skills.
• Experience with scheduling, labor management, and basic hotel financial controls.
• Ability to remain composed and make sound decisions in a fast-paced hospitality environment.
• Leads from the floor and remains actively involved in the operation.
• Sets clear expectations and follows through.
• Coaches employees before issues become patterns.
• Communicates professionally and handles conflict appropriately.
• Creates structure, accountability, and consistency.
• Takes ownership and makes sound decisions.
• Builds trust while maintaining appropriate professional boundaries.
• Recognizes strong performance and develops future leaders.
• Understands that strong guest service starts with a well-trained and supported team.

Nice To Haves

• 3–5 years of progressive Front Office leadership experience in a hotel environment.
• Previous Front Office Manager, Assistant Front Office Manager, Front Desk Manager, or comparable leadership experience.
• Full-service hotel experience.
• IHG/Crowne Plaza experience.
• OPERA Cloud experience.

Responsibilities

• Manage daily Front Office operations, including Front Desk and Night Audit coverage.
• Provide visible, hands-on leadership and support the team during peak business periods.
• Ensure accurate check-in and check-out procedures, payment processing, room assignments, guest accounts, and room inventory.
• Monitor arrivals, departures, VIPs, groups, special requests, sellout or oversell situations, and shift communication.
• Coordinate with Housekeeping, Sales, Revenue Management, Engineering, and other hotel departments.
• Ensure Front Office employees follow hotel procedures, IHG/Crowne Plaza brand standards, and guest-service expectations.
• Lead structured onboarding, training, coaching, and development for new and existing employees, including training on OPERA, OPERA Cloud, IHG systems, and departmental procedures.
• Identify performance or training gaps, provide timely feedback, and hold employees accountable for attendance, professionalism, productivity, and service standards.
• Conduct regular team meetings, shift huddles, and coaching conversations.
• Respond to escalated guest concerns and ensure appropriate service recovery, follow-up, and documentation.
• Support IHG One Rewards enrollment, recognition, and member-benefit expectations.
• Prepare schedules based on occupancy and operational needs while managing labor, overtime, and staffing levels.
• Review timecards, payroll-related issues, Front Office financial activity, and departmental records for accuracy.
• Support recruitment, interviewing, onboarding, retention, and employee development.
• Assist with budgeting, forecasting, labor planning, supplies, and departmental expense management.
• Participate in hotel leadership meetings and support property-wide operational initiatives.