Office Assistant Jobs

About The Position

Requirements

• High School Graduate or equivalent required.
• Ability to work with computers
• Knowledge of referral process
• maintain patient confidential information
• possess excellent customer service skills and warm welcoming demeanor
• display good oral and written communication skills
• detail oriented to ensure tasks are completed
• handle a fast-paced environment with high activity

Nice To Haves

• Experience in a medical office setting is preferred.
• Knowledge of insurance carriers
• Preferred knowledge of ICD, CPT Codes & Medical Terminology
• Knowledge of physician office systems and practices

Responsibilities

• Schedules appointments with awareness of insurance, provider, and practice location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information.
• Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information.
• Collects payments according to insurance requirements.
• Verify insurance coverage & coordinates referrals.
• Performs day-end reconciliation of appointments & payments received.
• Answer all phone calls in a professional manner and relays accurate messages.
• Put messages in to provider(s) and respond to messages from provider(s).
• Communicate with provider and staff through EMR.
• Communicate with internal and external departments.
• Keeps patients up to date on issues until resolution can be accomplished.
• Facilitate testing, labs, appointments, etc for patients.
• Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed.
• Responsible for researching issues and responding to the patient in a timely and professional manner.
• Assists with copying, faxing, and general administrative support.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Benefits

• Generous PTO
• Competitive Pay
• Robust Benefits Package
• 403B company match
• Tuition Reimbursement
• 12 weeks Paid Parental Leave (after 1 year)
• health insurance
• retirement
• an employee assistance program