Office Assistant Jobs

About The Position

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Hawaii Driver’s License and Abstract is required for this role
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Prior Front Office experience required, preferably in a supervisory capacity within a luxury hotel or resort environment.

Responsibilities

• Oversee daily Front Office operations as Manager on Duty, ensuring seamless guest arrivals, departures, billing, and service delivery while collaborating with Transportation, Reservations, Lanaʻi Air, and resort departments
• Resolve guest concerns and special requests with professionalism, support Front Office operations during peak periods, and serve as a key point of contact for guest and employee needs across the resort
• Ensure compliance with financial, credit, and operational procedures while monitoring reservations, room assignments, and VIP, return, and group guest experiences
• Recruit, train, coach, schedule, and support Front Office team members, including performance management and staffing oversight in accordance with operational needs and labor agreements
• Provide leadership and operational support across Front Desk, Concierge, PBX, Bell Services, and Guest Services to maintain exceptional service standards and guest satisfaction

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!