Office Assistant Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• Previous experience in an office or customer service setting required.
• Valid driver’s License

Responsibilities

• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access. Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

Benefits

• program/location differentials
• sign-on incentives