Clinic Office Assistant

FirstHealth of the Carolinas, Inc.•Pinehurst, NC

3d•Onsite

About The Position

Responsibilities include welcoming patients to the office, completing the check-in process by verifying patient identity, address, and ensuring accurate insurance and all other demographics are loaded in the Epic EMR system. Ensures prior authorizations for visits are in place prior to the patient being seen. Obtains required signatures and collects co-payments. Balances daily payment entries against daily computer totals for all activities on patient accounts. Discusses balances with patients at check-in and/or check-out time. Schedules follow-up and/or referral appointments at patient check-out. Responsible for managing No Show appointments, ensuring patients are not lost to follow-up. Answers phones and manages communications with patients, providers, staff, insurance companies, and other outside entities. Effectively communicates and accurately documents via the Epic EMR system, relaying messages to Physicians and the Patient Care team. Manages patient schedules, incoming and outgoing referrals. Obtains insurance authorizations for special testing and works Epic work queues, following up with outside offices to ensure patients receive their appropriate appointments. Demonstrates good verbal and non-verbal communication skills. Scanning, monitoring incoming faxes, and other miscellaneous administrative tasks as assigned by the manager. Responsible for ensuring a clean and safe environment for patients and staff. Ability to multi-task and be organized. Maintains patient confidentiality. Ensures patient records are managed according to HIPAA and regulatory requirements. Works with HIM on timely release of information requests. Other duties as assigned within scope and standards of practice.

Requirements

Excellent communication skills
Excellent computer skills
Self-starter
Highly motivated candidate
Friendly, outgoing personality
Excellent customer service skills

Nice To Haves

Experience with the Epic EMR
Office skills
Knowledge of medical terminology
Knowledge of insurance terminology
Extensive knowledge of various health insurance plans
Experience as a Clinic Office Assistant/Receptionist within a Cardiology office
Previous Epic EMR experience

Responsibilities

Welcome patients to the office and complete the check-in process.
Verify patient identity, address, and ensure accurate insurance and demographic information in the Epic EMR system.
Ensure prior authorizations for visits are in place.
Obtain required signatures and collect co-payments.
Balance daily payment entries against daily computer totals.
Discuss patient balances at check-in and/or check-out.
Schedule follow-up and/or referral appointments.
Manage No Show appointments and ensure patients are not lost to follow-up.
Answer phones and manage communications with patients, providers, staff, insurance companies, and other entities.
Accurately document via Epic EMR system and relay messages to Physicians and the Patient Care team.
Manage patient schedules, incoming and outgoing referrals.
Obtain insurance authorizations for special testing.
Work Epic work queues and follow up with outside offices.
Demonstrate good verbal and non-verbal communication skills.
Perform scanning, monitor incoming faxes, and other administrative tasks.
Ensure a clean and safe environment for patients and staff.
Maintain patient confidentiality and ensure records are managed according to HIPAA and regulatory requirements.
Work with HIM on timely release of information requests.