Clinic Office Supervisor

CPS•Ladson, SC

About The Position

The Clinic Supervisor is a people-first healthcare leader responsible for overseeing daily clinic operations, team performance, patient experience, and operational excellence. The role partners with providers and organizational leadership to create a positive, inclusive, high-performing work environment while ensuring efficient clinic operations and exceptional patient care. The ideal candidate is adaptable, thrives in a fast-paced healthcare setting, develops and empowers team members, uses data to guide decisions, and models Commonwealth Pain & Spine’s values and culture. The supervisor leads and supports clinic employees, oversees staffing and scheduling, and handles timecards, paid time off, mileage, and expense approvals. The role monitors clinic performance and patient experience, supports revenue cycle operations, ensures accurate front-end processes and timely charges, and coordinates resources and supplies. It also maintains compliance, safety, cleanliness, security, infection prevention, and emergency preparedness; supports audits and quality initiatives; and addresses employee and patient concerns. The position requires driving to assigned clinic locations as needed, maintaining a valid driver’s license, and meeting the organization’s driving requirements. Physical demands include sitting and standing, with occasional light to medium lifting.

Requirements

High school diploma or equivalent required.
Valid driver’s license and ability to meet the organization’s driving requirements.
Proven ability to lead teams and drive operational excellence in a healthcare environment.
Strong leadership, coaching, and team development skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Ability to prioritize, organize, and manage multiple responsibilities in a dynamic environment.
Strong critical-thinking, problem-solving, and decision-making skills.
High emotional intelligence and ability to build positive working relationships.
Customer service and patient-experience mindset.
Proficiency with electronic medical record (EMR) systems, Microsoft Office Suite, and healthcare technology platforms.
Ability to analyze data, monitor performance metrics, and implement operational improvements.
Commitment to continuous learning, adaptability, and professional growth.
Ability to meet the physical demands of sitting and standing, with occasional light to medium lifting.

Nice To Haves

At least 2 years of leadership, supervisory, or management experience in a healthcare, medical office, or clinic setting is preferred.
Experience with medical operations, scheduling, insurance processes, compliance, and patient services is preferred.
Associate or bachelor’s degree in healthcare administration, business administration, healthcare management, nursing, or a related field is preferred; equivalent experience may be considered in lieu of education.

Responsibilities

Foster a culture of trust, accountability, collaboration, inclusion, and patient-centered care.
Lead, coach, support, and develop clinic team members; provide feedback, recognize achievements, and support engagement, retention, onboarding, training, mentoring, and cross-training.
Approve paid time off, verify and approve team timecards, and approve mileage and other expenses in the online expense reporting system.
Address employee concerns and partner with Human Resources when appropriate.
Assist with staffing plans, scheduling, and resource allocation.
Oversee daily clinic operations, patient flow, and the patient experience; partner with providers on clinical operations, communication, and performance.
Monitor productivity, patient satisfaction, access, scheduling efficiency, and quality indicators; use reporting tools to identify opportunities and implement improvements.
Ensure adherence to organizational policies, procedures, and operational standards; coordinate clinic resources, equipment, and supplies.
Support process improvement, organizational projects, change management, and best-practice implementation.
Address patient concerns and service recovery opportunities, monitor satisfaction feedback, and implement improvement plans.
Serve as the clinic’s primary contact for the central revenue cycle and business office, responding to requests and escalations in a timely manner.
Ensure accuracy of patient demographics and insurance verification and eligibility; oversee time-of-service collections, daily close, and deposit reconciliation.
Work with providers and staff to ensure timely completion of charges and encounters and resolve missing charges and documentation holds.
Review clinic revenue cycle reports with central teams monthly and own corrective action plans for clinic issues.
Communicate payer, billing, and policy changes to clinic staff and ensure they are followed.
Maintain working knowledge of healthcare regulations and organizational policies, including HIPAA, OSHA, and FMLA; ensure privacy, confidentiality, and regulatory compliance.
Ensure clinic safety, cleanliness, appearance, and oversight of janitorial and facility vendors.
Ensure OSHA requirements are met, including postings, exposure control plans, sharps and biohazard waste handling, SDS binders, eyewash stations, and injury/illness logs.
Ensure infection prevention practices, including room turnover, equipment cleaning, and hand hygiene.
Maintain clinic physical security, including opening and closing procedures, alarm and key/badge access, and secure storage of cash, PHI, prescription pads, and medications.
Ensure staff are trained in and drill emergency procedures, and that emergency equipment is checked according to schedule.
Support quality assurance, risk management, and patient safety initiatives; report incidents, threats, and facility issues through proper channels and follow through to resolution.
Participate in audits, inspections, and compliance reviews; conduct required clinic safety and environment inspections and own corrective action plans.
Promote ethical decision-making and accountability.
Drive to assigned clinic locations as needed and maintain a valid driver’s license while meeting organizational driving requirements.
Perform other duties as assigned.