Clinic Care Coordinator Supervisor/Office Manager

Apple Tree Dental•Saint Paul, MN

7d•$22 - $37

About The Position

Apple Tree Dental is a nationally recognized, innovative nonprofit group practice providing comprehensive, high-quality dental care to patients of all ages and abilities. Its services are delivered at Centers for Dental Health and through mobile and on-site services in long-term care and assisted living facilities, Head Start centers, group homes, and schools. The Clinic Care Coordinator Supervisor/Office Manager leads and guides staff, oversees daily office operations, and develops and maintains oral health care clinical provider schedules to support productivity, sustainability, and collaboration between support and clinical teams. The role also supports patient relations, compliance, credentialing, reporting, program operations, and facility oversight. The position requires administrative and dental office experience and a high school diploma. Preferred qualifications include knowledge of Open Dental, an associate degree or higher, and management experience. The role may involve prolonged sitting, frequent office-related movements and keyboard use, working under stressful conditions, irregular hours when required, and lifting up to 20 pounds.

Requirements

Administrative experience required.
Dental office experience required.
High school diploma required.
Ability to work under stressful conditions and tolerate irregular hours when required.
Ability to lift up to 20 pounds.
Ability to perform office-related physical movements with mobility, manual dexterity, and hand-eye coordination on a frequent, repetitive basis.
Ability to distinguish letters and symbols.
Ability to use telephones, computers, keyboards, copiers, calculators, and adding machines.

Nice To Haves

Open Dental knowledge.
Associate degree or higher.
Management experience.

Responsibilities

Oversee recruitment, selection, employee engagement, employee relations, retention, policy interpretation, recognition, and performance management, including reviews, coaching, disciplinary actions, and terminations as necessary.
Address team member concerns in collaboration with supervisors and Human Resources.
Coordinate orientation and training for new dentists, dental and advanced dental therapists, dental hygienists, and support staff on office policies and clinical procedures.
Manage oral health care team schedules, including time-off requests, sick calls, provider availability, mobile dental offices, and clinic operatories.
Monitor appointment accuracy and provider schedules to maximize productivity.
Collaborate with the Center Director, Chief Operating Officer, Office Manager, and other leaders to develop and improve office support procedures, resolve scheduling conflicts, support program growth, and enhance patient experiences.
Ensure patient complaints are addressed and resolved; respond to procedural questions and concerns; assist patients with insurance and financial information for extensive treatment plans; and perform Clinic Care Coordinator and Greeter duties as needed.
Ensure HIPAA compliance within the oral health support team and promote adherence to organizational, office, and clinical policies and procedures.
Coordinate health plan credentialing and onboarding for new dentists, oversee the Dental Director program, and provide administrative support for the IV Sedation program, as applicable.
Prepare production, statistical, and financial reports; monitor employee turnover and provider productivity; and recommend and implement operational improvements.
Oversee office equipment maintenance, facility cleaning contracts, and general facility maintenance.
Coordinate, attend, and lead meetings and committee assignments as needed.
Perform other duties and responsibilities as assigned.
Respond appropriately to patient and customer needs and contribute to customer satisfaction.
Demonstrate professional conduct, comply with personnel and departmental policies, and participate in quality improvement activities.
Work collaboratively and courteously, support changes to work practices, respect others, maintain confidentiality, and support coworkers and patients.
Participate in personal development, required educational courses, departmental meetings, and maintain current licensure and certifications if applicable.
Follow safety practices, identify and help resolve safety issues, and assist and teach others.