Clinic Office Supervisor

CPS•Morristown, TN

About The Position

The Clinic Supervisor is a people-first healthcare leader responsible for overseeing daily clinic operations, team performance, patient experience, and operational excellence. The role partners with providers and organizational leadership to create a positive, inclusive, high-performing work environment while ensuring efficient operations and exceptional patient care. The supervisor leads and develops team members, uses data to guide decisions, and models Commonwealth Pain & Spine’s values and culture. This position covers the Morristown, Tennessee, and Sevierville, Tennessee, locations and reports to the Regional Clinical Director. It has direct reports and is classified as exempt. The supervisor is responsible for employee engagement and development, clinic operations and performance, patient service, revenue-cycle coordination, and compliance, quality, and safety. The role includes approving paid time off, reviewing and approving timecards and expenses, supporting staffing and scheduling, monitoring operational and patient-experience metrics, coordinating resources, and working with central business-office teams. The supervisor also ensures the clinic follows organizational policies and relevant healthcare requirements, including procedures for privacy, infection prevention, emergency preparedness, physical security, and workplace safety. The position requires driving to assigned clinic locations as needed, maintaining a valid driver’s license, and meeting the organization’s driving requirements. Physical demands include sitting and standing, with occasional light-to-medium lifting.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of leadership, supervisory, or management experience in a healthcare, medical office, or clinic setting preferred.
Strong leadership, coaching, and team-development skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Ability to prioritize, organize, and manage multiple responsibilities in a dynamic environment.
Strong critical-thinking, problem-solving, and decision-making skills.
High emotional intelligence and ability to build positive working relationships.
Customer-service and patient-experience excellence mindset.
Proficiency with electronic medical record (EMR) systems, Microsoft Office Suite, and healthcare technology platforms.
Ability to analyze data, monitor performance metrics, and implement operational improvements.
Commitment to continuous learning, adaptability, and professional growth.
Ability to drive to assigned clinic locations as needed; valid driver’s license and ability to meet organizational driving requirements.
Ability to meet physical demands that include sitting and standing, with occasional light-to-medium lifting.

Nice To Haves

Associate or bachelor’s degree in healthcare administration, business administration, healthcare management, nursing, or a related field; equivalent experience may be considered in lieu of education.
Experience with medical operations, scheduling, insurance processes, compliance, and patient services.

Responsibilities

Foster a culture of trust, accountability, collaboration, inclusion, and patient-centered care.
Lead, coach, and support clinic team members; conduct performance conversations, provide feedback, recognize achievements, and support employee engagement, retention, professional growth, and career development.
Assist with onboarding, training, mentoring, and cross-training of team members.
Approve paid time off; review and approve timecards accurately and promptly; and approve mileage and other expenses in the online expense reporting system.
Address employee concerns professionally and partner with Human Resources when appropriate.
Assist with staffing plans, scheduling, and resource allocation.
Model Commonwealth Pain & Spine’s Mission, Vision, Values, and Patient Pledge.
Oversee day-to-day clinic operations to support efficient patient flow and a positive patient experience.
Partner with providers on clinical operations, communication, and clinic performance.
Monitor operational and patient-experience metrics, including productivity, patient satisfaction, access, scheduling efficiency, and quality indicators; use reporting tools to identify opportunities and implement improvements.
Ensure compliance with organizational policies, procedures, and operational standards; coordinate clinic resources, equipment, and supplies.
Support process improvement, organizational projects, change management, and implementation of best practices.
Champion empathetic communication and service excellence; address patient concerns and service recovery opportunities promptly and professionally.
Monitor patient-satisfaction feedback and implement action plans to improve outcomes; ensure respectful, clear, and compassionate communication with patients.
Serve as the clinic’s primary contact for central revenue cycle and the business office, responding to requests and escalations in a timely manner.
Ensure front-end accuracy, including patient demographics and insurance verification and eligibility.
Oversee time-of-service collections and daily close and deposit reconciliation according to policy.
Work with providers and staff to complete charges and encounters promptly and resolve missing charges and documentation holds.
Review clinic-level revenue-cycle reports with central teams monthly and own corrective action plans for clinic issues.
Communicate payer, billing, and policy changes from the central business office to clinic staff and ensure they are followed.
Maintain working knowledge of healthcare regulations and organizational policies, including HIPAA, OSHA, and FMLA, as well as applicable federal and state requirements.
Ensure patient privacy, confidentiality, and regulatory compliance.
Maintain clinic safety, cleanliness, and appearance, including oversight of janitorial and facility vendors.
Ensure OSHA requirements are met, including required postings, the exposure control plan, sharps and biohazard waste handling, the SDS binder, eyewash stations, and the injury/illness log.
Ensure infection-prevention practices, including room turnover, equipment cleaning, and hand hygiene.
Maintain physical security, including opening and closing procedures, alarm and key/badge access, and secure storage of cash, PHI, prescription pads, and medications.
Ensure staff are trained on and drill emergency procedures, and that emergency equipment is checked according to schedule.
Support quality assurance, risk management, and patient-safety initiatives; report safety incidents, workplace violence or threats, and facility issues through proper channels and follow through to resolution.
Participate in audits, inspections, and compliance reviews; conduct routine safety and environment inspections as required and own corrective action plans for findings.
Promote ethical decision-making and accountability.
Drive to assigned clinic locations as needed and maintain a valid driver’s license while meeting the organization’s driving requirements.
Perform other duties as assigned.