Medical Office Assistant | Front Desk | Iredell Orthopedic Center| FT

Iredell Memorial Hospital Incorporated•Statesville, NC

88d•Onsite

About The Position

The Medical Office Assistant is responsible for efficiently managing front office operations at a medical practice. The role includes greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and communicating effectively with patients and staff. The Medical Office Assistant is a vital part of the healthcare team, supporting a positive patient experience and accurate administrative operations.

Requirements

High school diploma or GED.
Knowledge of Microsoft Office, including Word and Excel, general office equipment, and practice software platforms.
Basic understanding of medical terminology.
Strong verbal and written communication skills.
Ability to multitask and work effectively under pressure.
CPR certification within 30 days.
Experience with EMR and PM systems.
Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
Must be able to pass a FIT test as required for the position.

Nice To Haves

One year of clerical experience in a medical office.
Certified Medical Administrative Assistant (CMAA).

Responsibilities

Greet patients and visitors courteously and professionally.
Schedule and confirm patient appointments according to practice guidelines.
Register patients by verifying and updating demographic, insurance, and contact information.
Collect copayments, reconcile cash drawers, and prepare daily deposits.
Answer phones, return messages, and route calls appropriately.
Maintain front office inventory and notify appropriate staff when supplies are needed.
Process incoming and outgoing referrals and follow through to completion.
Scan and upload documents into electronic medical records (EMR).
Process EMR and PHI requests in a timely and compliant manner.
Message clinical and non-clinical staff through the EMR system.
Maintain confidentiality and comply with HIPAA requirements.
Attend staff meetings and follow Iredell Health System and IPN policies.
Maintain a clean, organized, and professional front office and waiting area.
Support additional administrative tasks as directed.