Front Desk - Medical Office

South Florida Orthopaedics & Sports Medicine PA•Stuart, FL

1d•Onsite

About The Position

South Florida Orthopaedics & Sports Medicine is a private orthopaedic practice serving patients along the Treasure Coast. The practice is hiring front office staff for patient check-in and check-out at its Stuart office. The role suits an outgoing, friendly, enthusiastic person with a strong work ethic and positive attitude who can thrive in a fast-paced environment. The position welcomes patients and family members, provides attentive customer service, completes patient check-in and check-out procedures, assists visitors in navigating the office, collects payments, schedules follow-up appointments, and completes daily reconciliation reporting. Staff cross-train in front office positions and provide coverage where needed. Hours vary by position and location between 7:00 a.m. and 5:30 p.m., Monday through Friday. The practice describes its office as progressive and friendly and offers competitive compensation and a comprehensive benefits package.

Requirements

Be friendly, professional, organized, and patient-focused.
Enjoy working in a busy, fast-paced environment.
Demonstrate a positive attitude and interact successfully with people who have varied personalities and work styles.
Have prior medical office experience, including front office responsibilities; experience with a physician group is preferred.
Demonstrate knowledge of insurance plans.
Have solid computer skills and EMR experience.
Have strong math skills and attention to detail.
Have flexible scheduling availability to cover shifts in all locations.

Nice To Haves

Experience in orthopaedics, physical therapy, and/or pain management is strongly desired.
Prior front office experience with a physician group is preferred.

Responsibilities

Greet patients and family members in a friendly, welcoming manner.
Provide superior customer service and make every effort to deliver an excellent patient experience.
Complete the required steps for patient check-in and/or check-out.
Assist patients with navigating the office, announce visitors for service departments, and provide general assistance.
Collect patient co-pays or balances and schedule follow-up appointments as necessary.
Complete daily reporting and reconciliation of charges, fee tickets, and payment methods.
Verify, authorize, and post charges.
Cross-train in all front office positions and provide coverage where needed.