Medical Front Desk

ENT and Allergy Associates of Florida • Niceville, FL

1d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Front Desk Representative for its Niceville office. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. This role is an opportunity for an organized, motivated candidate with strong customer service skills who can manage a high volume of patients, phone calls, and charts. Previous medical front desk experience is preferred but not required. Experience with EMR and medical records, patient check-in and check-out is preferred. The candidate should be willing to learn all aspects of the ENT and Audiology field.

The schedule is Monday through Thursday, 6:30 a.m.–3:30 p.m., and Friday, 6:30 a.m.–12:00 p.m. Salary will be determined based on experience. The position may require travel between ENTAAF offices for support purposes.

Requirements

• Preferred: one year of previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.

Nice To Haves

• Prior medical front desk experience.
• EMR and medical records experience.
• Patient check-in and check-out experience.
• Bilingual Spanish speaking.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for co-pays and uninsured visits.
• Verify insurance.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Benefits

• Medical, dental, and vision coverage, effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first of the month after one year of full-time employment.
• 401(k), effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed