Medical Front Desk

ENT and Allergy Associates of Florida • Niceville, FL

2d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Front Desk Representative for its Niceville office. The practice provides general and subspecialty ENT medical and surgical care. The role is suited to an organized, motivated, self-starting individual with strong customer service skills who can manage a high volume of patients, phone calls, and charts. Prior medical front desk experience is preferred but not required. Check-in and check-out experience, EMR and medical records experience are preferred. The employee must be willing to learn about the ENT and Audiology field.

The schedule is Monday through Thursday, 6:30 a.m. to 3:30 p.m., and Friday, 6:30 a.m. to 12:00 p.m. The position may require travel between ENTAAF offices for support. Salary will be determined based on experience. The employer is an equal-opportunity employer and maintains a tobacco-free workforce. Background checks include criminal, government, credit, drug (including nicotine and tobacco), driver, and professional license checks for applicants being considered.

Requirements

• Preferred: one year of previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Ability to perform the physical demands of the role, including using medical and office equipment and lifting up to 10 pounds.
• Ability to travel between ENTAAF offices for support purposes, as needed.

Nice To Haves

• Prior medical front desk experience.
• EMR and medical records experience.
• Check-in and check-out experience.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet and sign in arriving patients and collect insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient copayments and payments for uninsured visits.
• Verify insurance.
• Schedule appointments for new and returning patients according to physician and PA/NP availability.
• Maintain hard-copy patient records and files in the electronic health record (EHR).
• Call patients with appointment reminders and help schedule testing for off-site services.
• Provide patients with support and guidance as needed.

Benefits

• Medical, dental, and vision coverage, effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first of the month after one year of full-time employment.
• 401(k), effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed