Front Desk - Medical

The Floating Hospital•New York, NY

About The Position

The Floating Hospital (TFH), founded in 1866, is a New York City charity hospital committed to providing unrestricted healthcare regardless of immigration status, insurance status, or ability to pay. TFH serves patients of all ages and is a Federally Qualified Health Center and a major provider to homeless families living in family shelters and domestic violence safe houses across all five boroughs. The Front Desk - Medical position supports patient access and clinic operations by welcoming patients, scheduling appointments for medical, dental, and mental health providers, registering patients, verifying insurance and eligibility, and collecting applicable payments. The role provides information to patients and callers, supports insurance enrollment and primary care provider selection, maintains accurate records, and coordinates with billing and clinical teams. The employee must follow HIPAA, privacy, compliance, and confidentiality standards. Proof of flu vaccination is required.

Requirements

High school degree, associate degree, or equivalent training and/or experience.
At least two years of front desk or registration experience.
Knowledge of the New York City area.
Knowledge of current health insurance plans and insurance eligibility verification.
Customer service experience.
Attention to detail, reliability, resourcefulness, and strong work ethic.
Bilingual Spanish speaking required.
Proof of flu vaccine is required.

Responsibilities

Greet patients and their families courteously and professionally.
Schedule patients in person and by phone for medical, dental, and mental health providers.
Verify Medicaid status, copays, deductibles, authorizations, and TFH primary care provider assignment.
Collect copays and calculate and collect sliding fee scale charges.
Provide and collect required HIPAA documents while following privacy, confidentiality, and compliance standards.
Provide callers with accurate information and clearly communicate any required preparations.
Confirm next-day appointments and verify insurance, primary care provider, payment obligations, and contact information.
Contact patients who missed appointments to attempt rescheduling and mail letters when they cannot be reached by phone.
Reconcile the cash box at the end of the shift and complete cash receipts with patient and payment details.
Obtain daily insurance-company rosters of patients listing TFH providers as their primary care provider and contact those patients about making appointments.
Maintain an organized and clean reception and work area.
Register patients and obtain and update demographic information.
Assist patients with insurance options, including selecting a primary care provider.
Keep eligibility and billing-related data current.
Determine insurance eligibility using ePACES and/or insurance web portals.
Follow up to confirm insurance enrollment or status changes have been processed.
Track patient-reported barriers to receiving needed services.
Answer phones using the TFH greeting and relay messages to the appropriate personnel.
Work closely with the Billing Department and medical, mental health, and dental teams.
Perform other duties as assigned.