Medical Front Desk
About The Position
ENT and Allergy Associates of Florida is hiring a Medical Front Desk professional for a full-time position serving its Fort Pierce and Port Saint Lucie offices. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. The role suits a motivated, self-starting, multitasking professional who can handle a high volume of patients, phone calls, and charts. The candidate should have experience with EMR and medical records, patient check-in and check-out, and be willing to learn about ENT and Audiology. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. It involves delivering customer service and front-desk support, coordinating patient visits and records, and may require travel between ENTAAF offices. The organization is an equal-opportunity employer and a tobacco-free workforce. Background checks are performed on applicants being considered for positions.
Requirements
- Minimum of one year of previous experience in a medical practice is preferred.
- Strong customer service and interpersonal skills.
- Strong written and verbal communication skills and a clear speaking voice.
- Ability to prioritize and handle a high volume of patients.
- Ability to work in a team environment.
- Working knowledge of medical terminology.
- Strong computer literacy.
- EMR and medical-records experience, including patient check-in and check-out experience.
Nice To Haves
- Bilingual Spanish-speaking ability.
Responsibilities
- Provide superior customer service to patients and guests.
- Answer multi-line phones.
- Greet patients, sign them in, and obtain insurance information and other necessary data.
- Provide patients with intake and new-patient forms, office policies, and legally required documents.
- Process patient co-payments and payments for uninsured visits.
- Verify insurance.
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
- Maintain hard-copy patient records and files stored in the EHR.
- Call patients to remind them of upcoming appointments and help them schedule testing for off-site services.
- Provide patients with support and guidance as needed.
- Travel between ENTAAF offices for support purposes as needed.
Benefits
- Medical, dental, and vision coverage, effective the first day of the month after 60 days of full-time employment.
- Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after one year of full-time employment.
- 401(k), effective the first day of the month after one year of employment.
- Six paid holidays, effective immediately.
- Paid time off earned per pay period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
