Front Desk - Medical Office
About The Position
South Florida Orthopaedics & Sports Medicine is hiring for front-office check-in and check-out opportunities at its Stuart office. This role welcomes patients and family members, provides friendly and consistently superior customer service, and helps ensure an excellent patient experience. The employee completes patient check-in and check-out steps, assists patients as they navigate the office, announces visitors for service departments, and provides general assistance. Duties also include collecting co-pays or balances, scheduling follow-up appointments, reconciling daily charges and payments, and working with insurance verification, authorizations, and charge posting. The employee cross-trains in all front-office positions and provides coverage where needed. Hours vary by position and location between 7:00 a.m. and 5:30 p.m., Monday through Friday. The work is primarily sedentary, with occasional lifting, stooping, and carrying items weighing less than 25 pounds.
Requirements
- Friendly and professional demeanor; organized and patient-focused.
- Enjoys working in a busy, fast-paced environment.
- Positive attitude and ability to interact successfully with a variety of personalities and work styles.
- Solid computer skills and experience with electronic medical records (EMR).
- Strong math skills and attention to detail.
- Flexible scheduling to cover shifts at all locations.
Nice To Haves
- Prior medical office experience, including front-office responsibilities, preferably with a physician group.
- Experience in orthopaedics, physical therapy, and/or pain management is strongly desired.
- Ability to demonstrate knowledge of insurance plans.
Responsibilities
- Greet patients and family members in a friendly and welcoming manner.
- Provide consistently superior customer service and make every effort to ensure an excellent patient experience.
- Complete required patient check-in and check-out steps.
- Assist patients with navigating the office, announce visitors for service departments, and provide general assistance.
- Collect patient co-pays or balances and schedule follow-up appointments as needed.
- Complete daily reconciliation reporting for charges, fee tickets, and payment methods.
- Perform or support insurance verification, authorization, and charge posting.
- Cross-train in all front-office positions and provide coverage where needed.
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
